Free enquiry service for people with MS in the UK.

The MS Trust's enquiry service has been an invaluable and vital service for people affected by MS during the coronavirus outbreak. Our team of experienced information officers provide helped more people than ever navigate difficult decisions about treatment, shielding and lockdown with evidence-based and reliable information. People were finding support via a freephone line, email and Facebook.

In 2019 we answered around 4,000 queries. This year, in March and April alone, we answered over 900 queries. Questions relating to coronavirus, pain, MS treatment during a pandemic and work as someone with MS during the pandemic were the most frequent topics discussed.

Evidence based titles such as our Disease modifying drugs book, followed by Living with Fatigue and the Making Sense of MS: core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling sensations, due to MS, was visited over 15,200 times.

“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS.

This service is provided entirely free of charge and we receive no Government funding to run it.
It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom.

On behalf of our staff, volunteers and service users, thank you for your amazing support

With very best wishes

Rob

The MS Trust's enquiry service has been an invaluable and vital service for people affected by MS in the UK during the coronavirus outbreak. Our team of experienced information officers helped more people than ever navigate difficult decisions about treatment, shielding and lockdown with evidence-based and reliable information. People were finding support via a freephone line, email and Facebook.

In 2019 we answered around 4,000 queries. This year, in March and April alone, we answered over 900 queries. Questions relating to coronavirus, pain, MS treatment during a pandemic and work as someone with MS during the pandemic were the most frequent topics discussed.

Evidence based titles such as our Disease modifying drugs book, followed by Living with Fatigue and the Making Sense of MS: core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling sensations, due to MS, was visited over 15,200 times.

“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS.

This service is provided entirely free of charge and we receive no Government funding to run it.

It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom.

On behalf of the people we help, our volunteers and staff, thank you for your amazing support

With very best wishes

Rob Carter

Director of Fundraising & Marketing

The MS Trust's enquiry service continues to be a vital service for people affected by MS. Our team of experienced information officers provide help and support via a freephone line, email and Facebook. They provide evidenced-based, up-to-date information on all topics concerning MS.

In 2019 we answered around 4,000 queries. Questions relating to disease modifying drugs, MS services and nurses, worries about possible symptoms and questions about pain and MS were the most frequent topics discussed.

Evidence based titles such as our Disease modifying drugs book, followed by Living with Fatigue and the Making Sense of MS: core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling sensations, due to MS, was visited over 15,200 times.

“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS.

This service is provided entirely free of charge and we receive no Government funding to run it.

It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom.

On behalf of our staff, volunteers and service users, thank you for your amazing support

With very best wishes

Rob Carter

Director of Fundraising & Marketing

Dear Friend,

You subscribed to email updates from; free helpline for 110,000 people with MS in UK by Multiple Sclerosis Trust, a project on GlobalGiving. Here's the unedited update from the field:

Providing information & support to people with MS

The MS Trust's enquiry service continues to be a vital service for people affected by MS. Our team of experienced information officers, provide help and support via a freephone line, email and Facebook. They provide evidenced-based, up-to-date information on all topics concerning MS.

In the 12 months leading up to August 2019, the team answered over 3,800 enquiries. Questions relating to modifying drugs, unexplained symptoms, altered sensations and MS nurse contact details were the most frequent enquiries.

Evidence based titles such as our DMD (disease modifying drug) book, followed by Living with Fatigue and the Making Sense core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling accounted for 1 out of every 17 web page views.

 “Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS.

This service is provided entirely free of charge and we receive no Government funding to run it. It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom.

On behalf of our staff, volunteers and service users, thank you for your amazing support.

With very best wishes,

Rob Carter

Director of Fundraising & Marketing

Dear Friend,

You subscribed to email updates relating to; ‘Free helpline for 110,000 people with MS in UK by Multiple Sclerosis Trust’ a project on GlobalGiving. Here's the unedited update from the MS Trust:

Providing information & support to people with MS - Rob Carter - Director of Fundraising and Marketing

Multiple Sclerosis (MS) is an unpredictable and complex condition affecting the central nervous system. There is no known cure. The impact of MS can be life changing, not just for those diagnosed but also for their loved ones.

That's why the MS Trust's enquiry service is so important. It is offered completely free of charge, thanks to the kindness and generosity of people like you.Our dedicated, experienced team are available to answer questions via; email, a Freephone line and social media. They provide practical, evidenced-based information on symptoms and matters relating to MS.

You may find these recent stats from our enquiry team interesting:

• The first six months of the year (2019) saw 300+ enquiries, meaning that 2019 is set to be our busiest year for enquiries by some margin.
• The most frequent enquiries were about disease modifying drugs, followed by people concerned their unexplained symptoms might be MS and questions about available benefits.
• The most frequent, asked about symptoms; were pain, altered sensations and relapse.

MS patient, July 2019

‘Thank you so much on your prompt reply.  The information you’ve given is really helpful and gives us other avenues to explore. Again many thanks for your assistance it’s much appreciated’

Thank you once again for enabling us to continue to provide a reassuring and helpful voice to people with MS across the UK. We could not do it without your amazing support.

With very best wishes

Rob Carter

Director of Fundraising & Marketing

Links:

• MS Trust enquiry / information team