Free enquiry service for people with MS in the UK.

by Multiple Sclerosis Trust
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Free enquiry service for people with MS in the UK.
Free enquiry service for people with MS in the UK.
Free enquiry service for people with MS in the UK.
Free enquiry service for people with MS in the UK.
Free enquiry service for people with MS in the UK.
Free enquiry service for people with MS in the UK.
Free enquiry service for people with MS in the UK.
Team member answering a call
Team member answering a call

 

A huge thank you to everyone who contributed to our personal MS helpline service. We have heard time and again of the difference it is making to people who have nowhere else to turn for specialist MS help.

Our enquiry service is a vital service for people affected by MS. Our team of experienced information officers provide help and support via a freephone line, email and Facebook. They provide evidenced-based, up-to-date information on all topics concerning MS.

We have answered over 3,700 queries already in 2021 , and there is still time to go. Questions relating to covid, the covid vaccine, and symptoms, such as pain, were the most frequent topics discussed. We have also seen over one million views on our website.

Evidence based titles such as our Disease modifying drugs book, followed by MS and your feelings and Young person’s guide to MS were the most common publications ordered, and our covid information pages had the highest number of visitors.

I used this service last month, amazing. Response time was the same day, within a couple of hours. Information received - second to none and on point, as if you have your own personal GP, Consultant or Nurse Specialist.” – Irfan.

This service is provided entirely free of charge. It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom. 

On behalf of our staff, volunteers and service users, thank you for your amazing support.

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The MS Trust's enquiry service continues to be a vital service for people affected by MS.

Our team of experienced information officers provides help and support via a freephone line, e-mail, and Facebook. They provide evidence-based, up-to-date information on all topics concerning MS. In 2020 we answered over 4,000 queries supporting people through the coronavirus pandemic.

The enquiry service has now introduced a new call answering system which makes answering enquiries more efficient and helping even more people with MS, their friends and loved ones.

 

Questions relating to disease-modifying drugs, MS services and nurses, worries about possible symptoms and questions about pain and MS were also the most frequent topics discussed. Evidence-based titles such as our Disease-modifying drugs book, followed by Living with Fatigue and the Making Sense of MS: core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling sensations, due to MS, was visited over 15,200 times.

“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS. This service is provided entirely free of charge, and we receive no Government funding to run it. It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring, and helpful voice to people with MS across the United Kingdom.

On behalf of our staff, volunteers, and service users, thank you for your amazing support.

With very best wishes

Rob

Share on Twitter Share on Facebook

The MS Trust's enquiry service continues to be a vital service for people affected by MS. Our team of experienced information officers provide help and support via a freephone line, email and Facebook. They provide evidenced-based, up-to-date information on all topics concerning MS.

So far in 2021 we have answered over 1,000 queries. Questions relating to covid, the covid vaccine, and symptoms, such as pain, were the most frequent topics discussed. We have also seen over one million views on our website.

Evidence based titles such as our Disease modifying drugs book, followed by MS and your feelings and Young person’s guide to MS were the most common publications ordered, and our covid information pages had the highest number of visitors.

“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS.

This service is provided entirely free of charge and we receive no Government funding to run it.

It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom.

On behalf of our staff, volunteers and service users, thank you for your amazing support

With very best wishes

Rob

Share on Twitter Share on Facebook

The MS Trust's enquiry service continues to be a vital service for people affected by MS. Our team of experienced information officers provide help and support via a freephone line, email and Facebook. They provide evidenced-based, up-to-date information on all topics concerning MS.

In 2020 we answered over 4,000 queries supporting people through the coronavirus pandemic. Questions relating to disease modifying drugs, MS services and nurses, worries about possible symptoms and questions about pain and MS were also the most frequent topics discussed.

Evidence based titles such as our Disease modifying drugs book, followed by Living with Fatigue and the Making Sense of MS: core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling sensations, due to MS, was visited over 15,200 times.

“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS.

This service is provided entirely free of charge and we receive no Government funding to run it.

It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom.

On behalf of our staff, volunteers and service users, thank you for your amazing support

With very best wishes

Rob

Share on Twitter Share on Facebook

The MS Trust's enquiry service has been an invaluable and vital service for people affected by MS during the coronavirus outbreak. Our team of experienced information officers provide helped more people than ever navigate difficult decisions about treatment, shielding and lockdown with evidence-based and reliable information. People were finding support via a freephone line, email and Facebook.

In 2019 we answered around 4,000 queries. This year, in March and April alone, we answered over 900 queries. Questions relating to coronavirus, pain, MS treatment during a pandemic and work as someone with MS during the pandemic were the most frequent topics discussed.

Evidence based titles such as our Disease modifying drugs book, followed by Living with Fatigue and the Making Sense of MS: core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling sensations, due to MS, was visited over 15,200 times.

“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS.

This service is provided entirely free of charge and we receive no Government funding to run it.
It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom.

On behalf of our staff, volunteers and service users, thank you for your amazing support

With very best wishes

Rob

Share on Twitter Share on Facebook
 

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Organization Information

Multiple Sclerosis Trust

Location: Letchworth Garden City, Hertfordshire - United Kingdom
Website:
Project Leader:
Marissa Green
Letchworth Garden City, Hertfordshire United Kingdom
$5,636 raised of $96,000 goal
 
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