Free enquiry service for people with MS in the UK.

The MS Trust's enquiry service continues to be a vital service for people affected by MS.

Our team of experienced information officers provides help and support via a freephone line, e-mail, and Facebook. They provide evidence-based, up-to-date information on all topics concerning MS. In 2020 we answered over 4,000 queries supporting people through the coronavirus pandemic.

The enquiry service has now introduced a new call answering system which makes answering enquiries more efficient and helping even more people with MS, their friends and loved ones.

Questions relating to disease-modifying drugs, MS services and nurses, worries about possible symptoms and questions about pain and MS were also the most frequent topics discussed. Evidence-based titles such as our Disease-modifying drugs book, followed by Living with Fatigue and the Making Sense of MS: core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling sensations, due to MS, was visited over 15,200 times.

“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS. This service is provided entirely free of charge, and we receive no Government funding to run it. It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring, and helpful voice to people with MS across the United Kingdom.

On behalf of our staff, volunteers, and service users, thank you for your amazing support.

With very best wishes

Rob