GlobalGiving respects your privacy. We collect information to support our relationship with you, improve our services, and communicate about promotions or special services. GlobalGiving recognizes that we must maintain and use information responsibly.
This policy describes what personal information we collect and how we use it.
GlobalGiving.org is operated by GlobalGiving Foundation, a 501(c)3 organization (EIN: 30‑0108263) based in District of Columbia, United States, and GlobalGiving UK, a registered in England and Wales charity number 1122823 and registered company number 5824642, together “GlobalGiving”.
We collect information when you visit our website, create an account, edit your account information, donate to a project, or send or use a gift card. Some of this information is technical information that is automatically logged by our servers.
For the purposes of the UK Data Protection Act 1998, the UK data controller is GlobalGiving UK (registered company number 5824642 and registered charity number 1122823, whose registered office is at 6 Great James Street, London, WC1N 3DA, United Kingdom.)
When you create an account on our website, we collect basic information about you - your name and email address. You can choose to provide additional information, such as your mailing address, a photo, favorite projects, etc., if you create a profile or create a GlobalGiving fundraiser.
When you make an online donation on globalgiving.org, we collect personal information such as your name, billing address, and email address, if you have not already provided these details. We collect information about your donation, including the project you are donating to and the amount of your donation. You may choose to provide the email address of friends that you ask us to notify about your use of the globalgiving.org website. We also collect (but do not retain) credit card numbers which are processed by a third-party payment vendor subject to the Payment Card Industry Data Security Standards. If you use PayPal or a similar service, their use of your information is based on their terms of service and policies, not ours, so we encourage you to review those policies carefully.
When you give a GlobalGiving Gift Card, we collect payment and contact information from you, as well as the name, email address, and mailing address of your recipient. You may create a personal message to the recipient, which is stored on our servers. Except in the limited circumstances described below, we do not read or use your personal messages.
If you are the recipient of a GlobalGiving Gift Card, we collect information from you when you redeem the Card to make a donation. Please note that we may share this information with the individual or entity who gave you the gift card.
When you make a donation in honor or memory of a loved one, we collect payment and contact information about you, as well as the name, email address, and mailing address of the recipient. You may create a personal message to the recipient, which is stored on our servers. Except in the limited circumstances described below, we do not read or use your personal messages.
Periodically, GlobalGiving may invite you to participate in contests, take advantage of special promotions, and complete online surveys. If you have created a GlobalGiving account or profile, information we collect from these contests, promotions, and surveys may be associated with you personally.
When you create a fundraiser or registry on GlobalGiving, we collect information about projects you propose or wish to support. GlobalGiving notifies the project leader when a fundraiser or registry is established for their project, but does not share your personal information with the project leader or the project. Remember, however, that anything you post on your fundraiser site will be seen by visitors to the site.
If you donate to a registry, fundraiser, or giving group, then we will also share your name and the date and amount of your donation with the person who created the registry, fundraiser, or group.
Like most websites, our servers automatically collect certain technical information when you visit our site, including your Internet Protocol address, browser type, browser language, the date and time of your visit, the referring URL, and, if you have visited our Site before, one or more cookies that may uniquely identify your browser. We also collect information about your activities on the site, such as the pages you access.
In order to collect this information, the site places a cookie on your hard drive. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
GlobalGiving uses the personal information that you provide, and the technical information logged by our servers to process your donations, to:
We will share your personal information with our agents, representatives, service providers and contractors in order to process your donations, offer you services in connection with our website, communicate news and information about GlobalGiving, provide customer service, claiming Gift Aid from UK government, enhance and improve customers' donor experiences, and complete financial transactions. These service providers are authorized to use your information only to the extent necessary to serve these purposes, or as otherwise authorized by this policy. Except for the purposes outlined herein, we will not trade, share, or sell a donor's personal information with anyone else. This policy applies to donor information collected by the GlobalGiving Foundation and GlobalGiving UK through all channels, including online and offline donations.
Unless you ask us not to, we share your personal information under the following circumstances:
Aside from the purposes described above, we will not disclose your personal information without your consent, unless: (1) we need to respond to a subpoena, court order or legal process; (2) an emergency situation requires disclosure before your permission can be obtained (e.g., situations involving potential threats to personal safety), or; (3) we determine that disclosure is needed to protect our rights or property, or the rights or property of another person.
We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.
GlobalGiving.org is a general audience website, and does not collect information about a visitor's age. We do, from time to time, partner with other organizations to educate children about philanthropy in general and our work in particular. In those cases, we do not collect personal information from a visitor on pages specifically designed for children.
You can access your account information at any time by going to the My Account page. You can make changes to your information and update your account at any time.
You can also unsubscribe from GlobalGiving communications at any time by sending an unsubscribe email as described at the bottom of every GlobalGiving communications, or by updating your subscriptions on the My Account page.
When you create an account or profile on globalgiving.org, you can decide whether to make some or all of that information public or private. You can change your choices at any time using the My Profile page. Please note, however, that your preferences do not affect the disclosures to project leaders, or fundraisers, or giving group leaders. So, for example, if you make a donation to a fundraiser, then we will display your name and date of your donation on the fundraiser regardless of your settings. Likewise, if you contribute to a project, we will share your name and contact information with the project leader. In each case we will give you the opportunity to tell us not to disclose your personal information with the project leader, or publish it on the web site or in our annual report.
You should take additional steps to safeguard your personal information online. To learn more about how to protect yourself, visit the Federal Trade Commission website (US) or the Information Commissioner's Office (UK).
GlobalGiving understands the importance of keeping your information secure and confidential. We have implemented policies and procedures designed to help safeguard your information. When you make a donation, information about your credit card, Paypal account, or bank is transmitted using SSL.
GlobalGiving has further committed to refer unresolved privacy complaints under the Privacy Shield Principles, to the JAMS PRIVACY SHIELD, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information and to file a complaint.
Under certain limited conditions, if your complaint is not resolved through these channels, it may be possible for individuals to invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission. GlobalGiving will comply with all investigations and enforcement powers of the Federal Trade Commission (FTC).
GlobalGiving is responsible for the processing of Personal Information it receives under each Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
You may contact us by using the “Contact Us” links on the footer of our site. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We also may file your comments and share them with our customer care team to improve our service in the future.
Contact us at firstname.lastname@example.org or write to us at: