By Lucy Taylor | Director of Fundraising & Marketing
We are enormously grateful to everyone who has donated through GlobalGiving towards our helpline and enquiry service which is available, free of charge, to anyone in the UK who is affected by Multiple Sclerosis.
This has enabled us to continue to provide our essential individually-tailored support, delivered by our team of expert information officers during the past year, and to constantly update the information we provide and the resources we produce.
Those affected by MS, their family and friends, carers and health professionals are all able to contact us with their queries about the condition through a free phoneline, by email and via facebook. We provide support through the very latest and accurate MS-specific information, through publications, our website and by signposting to other relevant resources and support agencies.
Support from our enquiries team
In the last twelve months, our team responded to an amazing total of 4,427 enquiries about MS, about 300 more than in the previous twelve months!
The three main topics we have supported the MS community on during this time have been the same as in 2021:
Our website
In addition, in the last twelve months, our website received 2,641,809 views The most popular pages in the last twelve months were:
Publications
In the last year, the three most requested MS Trust publications were:
The importance of our enquiry service to those affected by MS is summarised by the following recent quotes:
“I’m always on their website or on the phone to them. Excellent bunch, I would have had zero support without the MS Trust. You’ve been very helpful, empathetic and all your literature is easily understood and incredibly helpful” - Dom
“Thanks to the free literature you provide, I’ve been able to understand what’s happening to me more, it also helps my family to understand what’s happening with me too. Thank you for being such an incredible charity!” - Bekka, recently diagnosed
Your generosity has been vital in providing all of these crucial resources to inform, support and empower members of the MS community from across the UK so thank you, once again, on behalf of our many service users and all the team at the MS Trust.
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