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Save Thousands of Animal Lives in Oregon

by DoveLewis Emergency Animal Hospital
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
Save Thousands of Animal Lives in Oregon
A new endoscope helped Coda
A new endoscope helped Coda

Here are a couple stories from the hospital floor we're following this spring:

Your Gifts Make All The Difference

A leisurely weekend on Mt. Hood turned into a big adventure for Coda, a 6-year-old mixed breed dog. Coda’s family and friends were preparing for an evening of fishing when the pup snuck a dangerous treat – a piece of raw chicken on a fish hook! After a moment of panic, owner Matt Huiskamp knew he had to find a nearby veterinary hospital that was open late, so he visited two clinics, neither of which had the ability to retrieve the fish hook. The clinics recommended DoveLewis where surgeons used a new endoscope to recover the hook from Coda’s esophagus.

That endoscope is the second in our suite of life-changing equipment, and is the result of generous gifts from local foundations and many individual donors like you. What difference can such a gift make? Just a few hours after the procedure, Coda was ready to return home – minus the fish hook and without an involved surgery. Today, sweet Coda is back to enjoying family outings and weekends on the mountain. 

You Helped Us Invest in the Best

Only 2,100 veterinary surgeons in the United States are board certified – and we have three of them thanks to you.
Andrea Sundholm, DVM, DACVS-SA, passed the final section of the surgical board exam, becoming one of just 2,100 Diplomats of the American College of Veterinary Surgeons in the United States. With the support of our donors, we can make strategic investments in our team – like supporting Dr. Sundholm whose expertise in orthopedic, laparoscopic and arthroscopic surgery will advance our referral surgery specialty and solidify our role as the premier hospital for care in our community.

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Babu visited us for a nasal exam and flush
Babu visited us for a nasal exam and flush

On January 1, DoveLewis broke records and treated the most patients ever in a 24-hour period -- a total of 104 animals! Our previous daily record was 96 patients treated on Memorial Day in 2017.

Over New Year's weekend, medical staff treated a total of 261 patients. While there was no overwhelming pattern in the types of injuries or illnesses treated, most animals visited the emergency room due to excessive vomiting as a result of various issues.

To assist with our continued increase in patients, DoveLewis has hired three new veterinary doctors and one additional surgeon. Dr. Carrie Daly, Dr. Becca Falender, and Dr. Meghan Carlton will be joining our medical staff in the emergency room and intensive care unit, while Dr. Andrea Sundholm joins the surgery team. 

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Balu was treated at DoveLewis after a snake bite
Balu was treated at DoveLewis after a snake bite

Excellent medical care has been woven into the fabric of DoveLewis since our founding more than 44 years ago. And central to the successful delivery of high quality medical care is extending compassion to everyone who comes into our hospital, as well as those impacted by our community programs.

In recent months, we have been talking more about the compassion side of the equation – specifically about the customer service experience for our hospital clients. We are challenging ourselves to be on the cutting edge of not only medicine, but also of the client experience. We are evaluating it from beginning to end – from before you walk through the door with an ill or injured pet until after you leave.

While we hear positive feedback from our clients and the community, we believe we can do better. We also know that, as the choices you have for veterinary care expand, we must do better and live up to our place as a community-based Portland institution. As is necessary with any change initiative, we are taking stock internally first.

We want to ensure the work our team does is always driven by our mission. As a large hospital, are certain processes getting in the way of how we engage with a client? How can we provide better training for our employees? And how can we use technology to improve patient treatment and client care?

Over the longer term, those internal changes will manifest themselves in visible ways – perhaps a different check-in experience in the lobby, a client liaison solely focused on the needs of people and their pets while they wait, and new ways to communicate with us before, during and after a visit.

We are excited by the challenge of this initiative to ensure that we provide the best experience possible. At the end of the day, we hope that we exceed our clients’ expectations every day. Thank y

Minnie got her toe stuck in an escalator
Minnie got her toe stuck in an escalator
Jasper's leg amputation was covered by donations
Jasper's leg amputation was covered by donations
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Persephone
Persephone

While much of our job is providing espert veterinary medicine, it is also extending compassion. As a 24/7 emergency, critical and specialty care hospital, we have to become part of a clients' care family in the blink of an eye. That's why everything we do at DoveLewis ultimately boils down to supporting and honoring the special bond between pats and their people.

Holidays at DoveLewis are always busy, but this Memorial Day broke records. Medical staff treated 95 animal patients in the 24-hour period. A total of 253 patients were treated between Saturday, May 27, and Monday, May 29. 

On average, DoveLewis treats 40 to 50 patients each day. As Portland’s population grows, so does its pet population. DoveLewis President and CEO Ron Morgan also attributes the growing patient numbers to pet owners who are willing to go the extra mile for their animals. “Pets are like family, and that’s how many owners treat them,” Ron said. “When their family member has an emergency or needs to see a specialist, they don’t want to take chances. They seek treatment immediately and they choose the best doctors possible – and that high level of care is available at DoveLewis.”

DoveLewis is here for every type of animal - even chickens! FedEx the chicken (whose sister’s name is UPS!) was brought to DoveLewis for a head laceration. The bleeding was so persistent that Dr. Sarah Tauber (pictured with FedEx) and surgeon Dr. Coby Richter tried four types of wound care. In the middle of her treatment, FedEx began squawking loudly and wiggling her behind. To the surprise of her medical staff, she laid an egg on the exam table! After the excitement, the doctors were able to cease the bleeding. FedEx went home happy and her owner was kind enough to leave the egg with Dr. Tauber. 

No matter the time of day, condition of the animal, or whether the creature is a stray or part of a loving home, DoveLewis is able to provide the best medical care because of the generosity of donors like you. Thank you for your support.

FedEx the Chicken
FedEx the Chicken
Banksy - he fell on ice!
Banksy - he fell on ice!
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Ollie - Recovered from Tick Paralysis
Ollie - Recovered from Tick Paralysis

Fiscal year 2016 marks DoveLewis’ third straight year of growth in services and finances. We remain committed to helping as many animals and their people as possible, and with your help, we did just that.

Last year we treated 14,962 patients

  • 61% Dogs
  • 33% Cats
  • 3% Birds
  • 3% Other

We are proud to note that during this year, the hospital was awarded the highest level of certification specifically for emergency and critical care hospitals. We join the ranks of only 38 VECCS Level 1 facilities in the nation and are the only VECCS certified facility of any level in Oregon, highlighting our ongoing commitment to excellence.


As a 24-hour emergency and critical care hospital, we are prepared to treat a variety of cases and offer the best care we can. This year we saw some especially interesting cases – one which was so heartwarming (Ollie’s Miracle Recovery) that it was featured in news stories nationally and internationally, and another (Taro) that illustrates both the extraordinary skill of our medical staff combined with the life-changing impact of one of our key community programs, the Blood Bank.


Thanks to you, our community programs continue to grow and serve pets and their people and veterinary professionals here in Portland and beyond. Of special note was the expansion during this fiscal year of the Velvet Assistance Fund, in which we were able to serve nearly 100 more families and their beloved pets than the prior year.


During this fiscal year, we also celebrated the 30th anniversary of our Pet Loss Support Program. The first of its kind, the program is still lead by its founder, Enid Traisman, and we remain committed to our unique role in helping grieving pet owners and pro-viding support to veterinary professionals.

Fun Fact - Top 10 Medical Issues Treated 

1. Vomiting, diarrhea and other intestinal issues
2. Ingesting inappropriate items (dietary indiscretions)
3. Wounds and lacerations
4. Trauma (falling, broken or fractured bones, hit by car, etc.)
5. Urinary tract issues
6. General pain and discomfort
7. Respiratory issues
8. Cancerous and non-cancerous masses
9. Seizure
10. Allergic reactions

Frank - Puppy that received financial assistance
Frank - Puppy that received financial assistance
Taro - Recovered from poisoning
Taro - Recovered from poisoning
Agnes - Stray cat brought to DoveLewis
Agnes - Stray cat brought to DoveLewis
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Organization Information

DoveLewis Emergency Animal Hospital

Location: Portland, OR - USA
DoveLewis Emergency Animal Hospital
Chris McDonald
Project Leader:
Chris McDonald
Development Officer
Portland, OR United States

Funded Project!

Combined with other sources of funding, this project raised enough money to fund the outlined activities and is no longer accepting donations.
   

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