Animal Welfare United States Project #5497

Save Thousands of Animal Lives in Oregon

by DoveLewis Emergency Animal Hospital

Project Report | May 7, 2018
May 2018 Update from DoveLewis

By Chris McDonald | Development Officer

A new endoscope helped Coda

Here are a couple stories from the hospital floor we're following this spring:

Your Gifts Make All The Difference

A leisurely weekend on Mt. Hood turned into a big adventure for Coda, a 6-year-old mixed breed dog. Coda’s family and friends were preparing for an evening of fishing when the pup snuck a dangerous treat – a piece of raw chicken on a fish hook! After a moment of panic, owner Matt Huiskamp knew he had to find a nearby veterinary hospital that was open late, so he visited two clinics, neither of which had the ability to retrieve the fish hook. The clinics recommended DoveLewis where surgeons used a new endoscope to recover the hook from Coda’s esophagus.

That endoscope is the second in our suite of life-changing equipment, and is the result of generous gifts from local foundations and many individual donors like you. What difference can such a gift make? Just a few hours after the procedure, Coda was ready to return home – minus the fish hook and without an involved surgery. Today, sweet Coda is back to enjoying family outings and weekends on the mountain.

You Helped Us Invest in the Best

Only 2,100 veterinary surgeons in the United States are board certified – and we have three of them thanks to you.
Andrea Sundholm, DVM, DACVS-SA, passed the final section of the surgical board exam, becoming one of just 2,100 Diplomats of the American College of Veterinary Surgeons in the United States. With the support of our donors, we can make strategic investments in our team – like supporting Dr. Sundholm whose expertise in orthopedic, laparoscopic and arthroscopic surgery will advance our referral surgery specialty and solidify our role as the premier hospital for care in our community.

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Feb 9, 2018
February 2018 Update from DoveLewis

By Chris McDonald | Development Officer

Nov 13, 2017
2017 Quarterly Update DoveLewis

By Lauren Cox | Development Officer

Balu was treated at DoveLewis after a snake bite

Excellent medical care has been woven into the fabric of DoveLewis since our founding more than 44 years ago. And central to the successful delivery of high quality medical care is extending compassion to everyone who comes into our hospital, as well as those impacted by our community programs.

In recent months, we have been talking more about the compassion side of the equation – specifically about the customer service experience for our hospital clients. We are challenging ourselves to be on the cutting edge of not only medicine, but also of the client experience. We are evaluating it from beginning to end – from before you walk through the door with an ill or injured pet until after you leave.

While we hear positive feedback from our clients and the community, we believe we can do better. We also know that, as the choices you have for veterinary care expand, we must do better and live up to our place as a community-based Portland institution. As is necessary with any change initiative, we are taking stock internally first.

We want to ensure the work our team does is always driven by our mission. As a large hospital, are certain processes getting in the way of how we engage with a client? How can we provide better training for our employees? And how can we use technology to improve patient treatment and client care?

Over the longer term, those internal changes will manifest themselves in visible ways – perhaps a different check-in experience in the lobby, a client liaison solely focused on the needs of people and their pets while they wait, and new ways to communicate with us before, during and after a visit.

We are excited by the challenge of this initiative to ensure that we provide the best experience possible. At the end of the day, we hope that we exceed our clients’ expectations every day. Thank y

Minnie got her toe stuck in an escalator

Jasper's leg amputation was covered by donations

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