By Lucy Moe | Partnerships & Development Associate
Founded on the belief that no one should die because of distance, Last Mile Health saves lives in the world’s most remote communities by working side-by-side with government to develop and support networks of paid, professional community health workers who bring lifesaving healthcare services to the doorsteps of those who need them the most. Through Liberia’s National Community Health Assistant (CHA) Program, Last Mile Health is supporting the Government of Liberia to extend access to essential primary healthcare for 1.2 million people living more than five kilometers from the nearest health clinic or hospital by the year 2021.
Launched in 2016, the National CHA Program has already recruited and trained more than 2,900 community health workers and 350 clinical supervisors who together serve over 700,000 Liberians from nearly every county in Liberia. Last Mile Health provides technical assistance to the Ministry of Health to conduct supervision and strengthen oversight to ensure that program goals are achieved. Capacity building, sustainability, and quality assurance lie at the core of this approach, remaining essential to ensure that all CHAs receive regular clinical supervision and are consistently stocked with the supplies and medical commodities needed to provide lifesaving care.
To address the need for support to CHAs, clinical supervisors, and management teams, Last Mile Health has recently developed the role of Quality Assurance Officers (QAO) to provide training and mentorship at both the community and health facility levels, aiding in bi-directional patient referrals, accurate and timely data collection and reporting, and engagement with district-level management teams. QAOs are recruited from a pool of clinical supervisors who have been overseeing CHAs in their communities since program launch, bringing a rich background of experience to the management of those who support and deliver community health services.
Diana Dennis has been working for Last Mile Health since 2015, based in Upper Yarnee District. After earning her nursing degree from Cuttington University, she began supervising CHAs near her community’s health facility, traveling long distances over difficult roads to provide them with the medical supplies and training needed to bring lifesaving healthcare to their neighbors. Now, after several years as a clinical supervisor, she will bring this experience and passion to her new role as a QAO, providing valuable oversight to new clinical supervisors.
When asked what motivates her to continue her work she said, “I think this role will make a very serious impact, and we will see the difference. I am wanting to go the extra mile to show other (clinical supervisors) the importance of doing the work. I was the only (clinical supervisor) in my district, and now as a QAO I want to show the others how necessary the role is to the program”. In the coming weeks, Diana will train her replacement before traveling to a nearby district to fill her new role. “I’m working for the Liberian people. I always keep it to myself that these people that are far away could be my relatives… I keep saying it to myself that these people need particular care and I should be the one to make the change.”
By Rachel Larson | Partnerships & Communications Officer
By Rachel Larson | Partnerships & Communications Officer
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