Hospitality Training for Disadvantaged Youths

by Cambodian Rural Development Team
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths
Hospitality Training for Disadvantaged Youths

            Summary

Le Tonle training guesthouse and restaurant is a social enterprise project of the Cambodian Rural Development Team (CRDT), a non-profit NGO in Cambodia). Le Tonle Training Guesthouse and Restaurant aims to provide free theoretical and practical training to young disadvantaged Cambodians in the area of tourism and hospitality such as front office, housekeeping, cooking and hospitality. By providing these skills in the short term, vulnerable youths are able to obtain varied and worthwhile careers and are able to live by themselves independently and support their family by sending some of their earnings back home. In the long term, the training is providing an opportunity for youth to develop themselves further in tourism professions and giving them general knowledge, which will enable them to take careers as one of the country's human resources. This will help solve the human development program of Cambodia and lift the poverty rate in the future. According to the global Multidimensional Poverty Index (MPI) from 2018, thirty-five percent of Cambodians are living in poverty, especially in the countryside.

            About Le Tonle

Le Tonle provides 100% scholarship for youth to learn from certified trainers and practice at the same time at Le Tonle guesthouse and restaurant.

Le Tonle is a social enterprise aims to:

  • To contribute to poverty reduction and ecological conservation of Cambodia by introducing responsible, sustainable tourism and by training the local population to cater to tourists.
  • To give theoretical and practical training to young disadvantage dCambodians in the different areas of tourism professions to enable them to obtain varied and worthwhile careers.
  • To provide quality training in response to the requirements of tourism professionals in Cambodia.
  • To integrate the values of responsible tourism in the training.

Our 8-month training program

The Tonle training program is recognized by the Ministry of Tourism of Cambodia under the National Committees of Tourism Professional as a vocational certificate. Trainees are trained by our experienced trainers, many of whom were our graduates from 2008. Most of the training periods are focused on practising and interacting with the tourism industry by supporting trainees to develop generic competencies such as computer skills and English proficiency.

Progress report

 Renovation

Additional renovation continued. We renovated the broken bathroom and water system leaking in the building and the material such as pip (PVC) and glue for fixing. Le Tonle hired local builders to work on this. Le Tonle was closed for about 1 week for this renovating work. Moreover, we hired a local electrician to install light for its restaurant and fixed some light problems in the building as well as installed the ceiling fan at the lobby. The materials for electricity are set up including tap, wire and lamps. To start its restaurant operation Le Tonle bought additional materials for its restaurant and kitchen. For example, stand fans, refrigerator, cocktail making tools, blenders and glasses. At the public area the team bought some plants and prepared a small garden to generate a green environment around the training center. In addition, Le Tonle worked with a local welder to create a fence for locking the training center at night. For the guestroom improvement, we installed one new room and its room equipment such as AC and hot water heater. Le Tonle also improved its laundry room by installing 3 new linen shelves. Le Tonle also installed internet for its training center and guesthouse.

Restaurant Renovation     

Training

Le Tonle continues to train on cooking. There were 100 hours of cooking training for our trainees. As a result, the trainee could cook breakfast based on the Le Tonle menu. However, they can only cook a few dishes from Lunch and Dinner. In order to improve this Le Tonle is going to recruit a head chef where the head chef is going to continue to improve the trainee capacity. There were around 21 hours of soft skill training and on spot coaching. The Topics covered were problem solving, work responsibility, communication, team work, time respecting and working under pressure. There were 25 hours of bartender training and 18 hours of service provided to guests. As a result, trainees could serve all kinds of drinks of Le Tonle to guests and prepare the bar space plus managing the hygiene of the bar. That includes making shakes, around 10 types of cocktails and coffee. However, their weaknesses regarding this were English language and confidence. Le Tonle is going to use its existing resources to provide more English language training and confidence will need to do with their practice. Regarding housekeeping training, the trainees had improved their work remarkably. Their attention to detail has improved which means the guestroom is cleaner than the first 3 months and as a result the review in booking.com has improved too. Receptionist skill is still limited; this is due to their English language barrier. However, they are able to receive guest booking, use the booking.com system, receive phone calls and put guests into the room as well as provide information on availability. Le Tonle conducted one study for the trainees to visit Siem Reap Province by collaborating with the Hotel Association in Siem Reap. It was an amazing trip which allowed trainees to explore new worlds out of their comfort zone. They went to visit…….

Trainees met with one of the successful women tour guides (Kanha) who shared her experience around tourism in Siem Reap and her life story. They went to visit Angkor Wat temple, Taprom and Bayon temple. 

Our current biggest challenges

  • Low number of tourist arrivals to the town of Kratie, therefore less practice for the trainee.
  • We haven’t conduct enough marketing due lack to people doing this job
  • English of the trainees are still limited which need a lot more improvement

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  1. Summary

Le Tonle training guesthouse and restaurant is a social enterprise project of the Cambodian Rural Development Team (CRDT), a non-profit NGO in Cambodia). Le Tonle Training Guesthouse and Restaurant aims to provide free theoretical and practical training to young disadvantaged Cambodians in the area of tourism and hospitality such as front office, housekeeping, cooking and hospitality. By providing these skills in the short term, vulnerable youths are able to obtain varied and worthwhile careers and are able to live by themselves independently and support their family by sending some of their earnings back home. In the long term, the training is providing an opportunity for youth to develop themselves further in tourism professions and giving them general knowledge, which will enable them to take careers as one of the country's human resources. This will help solve the human development program of Cambodia and lift the poverty rate in the future. According to the global Multidimensional Poverty Index (MPI) from 2018, thirty-five percent of Cambodians are living in poverty, especially in the countryside.

  1. About Le Tonle

Le Tonle provides 100% scholarship for youth to learn from certified trainers and practice at the same time at Le Tonle guesthouse and restaurant.

Le Tonle is a social enterprise aims to:

  • To contribute to poverty reduction and ecological conservation of Cambodia by introducing responsible, sustainable tourism and by training the local population to cater to tourists.
  • To give theoretical and practical training to young disadvantage dCambodians in the different areas of tourism professions to enable them to obtain varied and worthwhile careers.
  • To provide quality training in response to the requirements of tourism professionals in Cambodia.
  • To integrate the values of responsible tourism in the training.

Our 8-month training program

The Tonle training program is recognized by the Ministry of Tourism of Cambodia under the National Committees of Tourism Professional as a vocational certificate. Trainees are trained by our experienced trainers, many of whom were our graduates from 2008. Most of the training periods are focused on practising and interacting with the tourism industry by supporting trainees to develop generic competencies such as computer skills and English proficiency.

Progress report

Renovation

Upon receiving funds from the Government of Cambodia, Le Tonle is able to renovate and restart its guesthouse at the new location at Road Preah Somramirth, Psar Veng village, Kratie Town, Province (Along the river side around 3 minutes walk from its old location. This new funding from government and GlobalGiving is providing Le Tonle an opportunity to enhance its training program and restarting its guesthouse to serve tourists at post pandemic. Le Tonle had purchased some guesthouse materials to equip in the room so that it can accommodate guests as well as provide a place for our trainees to practice their housekeeping skills. Le Tonle also managed to repolish its kitchen materials such as tables and chairs to have them ready for our restaurant in the future. We renovated the front gate of our new building so that it is looking welcoming guests to stay. We installed the internet for the trainees as well as guests and repainted parts of the building to improve our branding. At the same time, I started to host guests to stay overnight. We received around 96 guests.

Training

The seven trainees who were recruited are taking the class at our new building. Two trainers contracted with Le Tonle to provide training in cooking, Housekeeping and Receptionist. There were one hundred and two hours of training conducted in the past 3 months to the recruited trainees on the course of cooking, housekeeping, receptionist, food and beverage and soft skills. While seventy-two hours were theory training and 30 hours practicing. At the current stage, all trainees could prepare a basic guest room for visitors. For example, bed preparation, bathroom cleaning, public area cleaning and bed make up. Trainees could also process the laundry of the linens and prepare them in the store for using. The improvement of housekeeping work for trainees is deeper cleaning while preparing rooms for guests such as dust on AC, dust on the window frame and dust on decoration tools. For cooking, they learned the basics of cooking hygiene and kitchen tools. Moreover, they also learnt the basic vocabulary for the kitchen. For the rest of courses such as Food & Beverage and Receptionist, the trainee is at the early stage which means they are not able to function the tasks yet but they have learnt the responsibility and roles of F&B and Receptionist. 

Our current biggest challenges

  • Two of the team members moved to work at their hometown which created a strong pressure on the rest of the team who stayed.
  • Trainees are still in low skill to perform the job sometime create medium service quality on guest room preparation
  • Our Facebook page was hacked which lost a big network
  • The training went a bit slow due to renovation activities

Links:


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1.Summary

Le Tonle training guesthouse and restaurant is a social enterprise project of the Cambodian Rural Development Team (CRDT), a non-profit NGO in Cambodia). Le Tonle Training Guesthouse and Restaurant aims to provide free theoretical and practical training to young disadvantaged Cambodians in the area of tourism and hospitality such as front office, housekeeping, cooking and hospitality. By providing these skills in the short term, vulnerable youths are able to obtain varied and worthwhile careers and are able to live by themselves independently and support their family by sending some of their earnings back home. In the long term, the training is providing an opportunity for youth to develop themselves further in tourism professions and giving them general knowledge, which will enable them to take careers as one of the country's human resources. This will help solve the human development program of Cambodia and lift the poverty rate in the future. According to the global Multidimensional Poverty Index (MPI) from 2018, thirty-five percent of Cambodians are living in poverty, especially in the countryside.

2.About Le Tonle

Le Tonle provides 100% scholarship for youth to learn from certified trainers and practice at the same time at Le Tonle guesthouse and restaurant.

Le Tonle is a social enterprise aims to:

  • To contribute to poverty reduction and ecological conservation of Cambodia by introducing responsible, sustainable tourism and by training the local population to cater to tourists.
  • To give theoretical and practical training to young disadvantage dCambodians in the different areas of tourism professions to enable them to obtain varied and worthwhile careers.
  • To provide quality training in response to the requirements of tourism professionals in Cambodia.
  • To integrate the values of responsible tourism in the training.

3.Our 8-month training program

The Tonle training program is recognized by the Ministry of Tourism of Cambodia under the National Committees of Tourism Professional as a vocational certificate. Trainees are trained by our experienced trainers, many of whom were our graduates from 2008. Most of the training periods are focused on practising and interacting with the tourism industry by supporting trainees to develop generic competencies such as computer skills and English proficiency.

4.Progress report

Le Tone is re-starting its training after a long silence because of the covid-19. It had just recruited 7 new trainees to participate in its training program starting from 1st of November 2022. There were 5 female and 2 males trainees recruited from different remote villages in Kratie. This year our resource does not allow us to recruit trainees from other provinces.

To have the center ready for training, our team was spending time to renovate as well as decor our center.

 At the same time, Le Tonle attended an environmental cleaning day in the town of Kratie to raise awareness of the public in waste management. 

Recently, our guest rooms have been put into sale for the first time after Covid-19 and will be used for our trainees to practice their skill after class.

5.Our current biggest challenges

  • High flood has slowed down our operation and project activities at the field with the local community.
  • The has to re-develop a shorter term of training course due to the project timeframe being shorter.
  • Low volume of tourist arrival to Kratie does not enable enough practice for our trainees.
  • The team is challenging in recruiting a local English teacher to teach the trainees.

Links:


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  1. Summary

Le Tonle training guesthouse and restaurant is a social enterprise project of the Cambodian Rural Development Team (CRDT), a non-profit NGO in Cambodia). Le Tonle Training Guesthouse and Restaurant aims to provide free theoretical and practical training to young disadvantaged Cambodians in the area of tourism and hospitality such as front office, housekeeping, cooking, and hospitality. By providing these skills in the short term, vulnerable youths are able to obtain varied and worthwhile careers and are able to live by themselves independently and support their family by sending some of their earnings back home. In the long term, the training is providing an opportunity for youth to develop themselves further in tourism professions and gives them general knowledge, which will enable them to take careers as one of the country's human resources. This will help solve the human development program in Cambodia and lift the poverty rate in the future. According to the global Multidimensional Poverty Index (MPI) from 2018, thirty-five percent of Cambodians are living in poverty, especially in the countryside.

  1. Our 8-month training program

Le Tonle's training program is recognized by the Ministry of Tourism of Cambodia under the National Committees of Tourism Professionals as a vocational certificate. Trainees are trained by our experienced trainers, many of whom were our graduates from 2008. Most of the training periods are focused on practicing and interacting with the tourism industry by supporting trainees to develop generic competencies such as computer skills and English proficiency.

  1. Progress report

Cambodia announced to reopening of its Tourism 

The Cambodian government has announced the opening of tourism as a pre-pandemic. This means tourists are allowed to get into Cambodia without restriction. Since the announcement was made, we saw a few tourists walking around the small area of Kratie. However, this recovery was less than 5% which was not good enough for the tourism business in the town to re-start as well as Le Tonle. At the same time, all of the community-based ecotourism sites that worked with us and our mother NGO CRDT reopened their village for visitors to visit. 

The team was spending time conducting solid waste management research in the town of Kratie under the support of TAF Cambodia. The survey was conducted on 120 households and 30 businesses from 5 Sangkats in Kratie Town to find out the amount of solid waste generation, plastic waste generation, and waste flow. The amount of solid waste generated by each HH on average was around 2.55kg per day (estimated by the household). However, the amount of actual waste generated weighted by the enumerator was 1.5kg on average per household per day. 0.5kg of the waste was plastic waste, styrofoam, and other plastic. 

The team also conducted one workshop on research data validation and gained more input on the research data. The workshop involved local authorities such as the city vice governor, department of transport, department of environment, waste collection company, and many other stakeholders.

At the community level, the team conducted two community meetings. One at Koh Preah community to provide advice on the management of camping tents and bicycles. While at Koh Tnoat the meeting was concentrated on preparation for the tourist group's arrival. We had sent two groups of tourists to visit these local communities. They were local tourists from Phnom Penh. Income generated to the local community was 3,240.00 USD from these two tour groups.

Regarding the graduated training, we found not much change to the employment rate. Some of them got jobs in different sectors but they are happy working in those sectors. Some switch from working to start their small businesses such as food vendors and grocery stores. There are still a lot of them who remain unemployed.

Le Tonle is reopening in October 2022. This is a definite plan set out by the management team. We have currently identified a new location for re-starting and preparing a contract (the old building was taken back by the owner).  Our next step is moving the materials into a new building. Again, one of our trainers successfully conducted in-house training for a group of tourism employees from businesses in Kratie Town under the program of HOKA.

Our current biggest challenges

  • The small number of tourists arriving in Kratie Town will not help much for Le Tonle to resume its whole operation. At the same time re-opening Le Tonle requires some start-up investment in a new building such as decoration and renovation.

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  Summary Le Tonle training guesthouse and restaurant is a social enterprise project of the Cambodian Rural Development Team (CRDT), a non-profit NGO in Cambodia). Le Tonle Training Guesthouse and Restaurant aims to provide free theoretical and practical training to young disadvantaged Cambodians in the area of tourism and hospitality such as front office, housekeeping, cooking, and hospitality. By providing these skills in the short term, vulnerable youths are able to obtain varied and worthwhile careers and are able to live by themselves independently and support their family by sending some of their earnings back home. In the long term, the training is providing an opportunity for youth to develop themselves further in tourism professions and giving them general knowledge, which will enable them to take careers as one of the country's human resources. This will help solve the human development program of Cambodia and lift the poverty rate in the future. According to the global Multidimensional Poverty Index (MPI) from 2018, thirty-five percent of Cambodians are living in poverty, especially in the countryside. Our 8-month training program

 Le Tonle's training program is recognized by the Ministry of Tourism of Cambodia under the National Committees of Tourism Professional as a vocational certificate. Trainees are trained by our experienced trainers, many of whom were our graduates from 2008. Most of the training periods are focused on practicing and interacting with the tourism industry by supporting trainees to develop generic competencies such as computer skills and English proficiency.

 Progress report little light is shining after most of Cambodia were vaccinated

The government of Cambodia announced to open the country for the first time and recommend its citizens to learn to live with the situation by practicing the safety recommendation provided by the Ministry of Health of Cambodia. The announcement was made after most population of Cambodians were vaccinated.

After the announcement starting to believe that there was a good sign interim of employment in the tourism industry. Since the professional predicted that 10% of tourism employment will be recovering in the first 6 months. Le Tonle team was observing the opportunity from previous partners and contacted unemployed trainees to prepare their information. Furthermore, our team conducted several activities at the community level. For example, we managed to distribute 24 bicycles to CBET of Koh Preah, conduct many meetings on improving the by-law, conduct camping products for Koh Preah, and print 500 folding maps for the domestic independent travelers to visit the village.

We also produced more than Facebook content for the community of Koh Preah, Koh Chang, and Koh Tnoat.

     Our current biggest challenges

  • Tourism has opened and the community is ready to host tourists. However, from the tourist generating region are not ready to travel.
  • The tourism product of Koh Preah, Koh Tnoat, and Koh Chraeng are not fit for the domestic market.
  • Limited budget in marketing and promotion as well as in product development for the domestic travelers.

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Organization Information

Cambodian Rural Development Team

Location: Kratie Town, Kratie Province - Cambodia
Website:
Facebook: Facebook Page
Twitter: @CRDT_Cambodia
Project Leader:
Or Channy
Kratie Town , Kratie Province Cambodia
$14,600 raised of $15,000 goal
 
109 donations
$400 to go
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