By Juan Carlos Sanchez | Project Leader
The project began in April 2020, where all the services that have been granted to date have been registered, achieving a total of 14,136. The group with the highest attention being men and women between 26 and 59 years old, all of them of productive age.
The conditions with the highest demand are in relation to depression, anxiety, family violence, alcoholism, thanatology and psychiatry.
Toachievethegoalofcaringforthepeoplewhorequestedthesupportofthepsychologicaltelecareservice, 186 young people participated as volunteers in the call center service, as well as 162 psychologists.
The service hours were adjusted in two stages according to demand, from Monday to Sunday, and in the second stage from Monday to Friday, from 7:00 a.m. to 10:00 p.m.
It was possible to have a nation wide coverage, derived from the support of diffusion in digital media, television, radio and print media, thanks to the support of a media agency that does not charge for services. Base don the registration of their zip code in the file, 80% of people's care corresponds to a low socioeconomic level, and the remaining 20% to a medium-low level.
We conclude that the support offered to date to the individuals and families who request edit, has been of great support to correct the effects derived from the COVID19 pandemic.
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