By David Santoso | Online Community Specialist
Increasing Outreach
Currently, Opportunity Tanzania serves 3,839 clients through three hub branches, Ilala in Dar es Salaam, Arusha and Moshi, which opened near Mt. Kilimanjaro in 2010 and two satellite branches, Tengeru (an Arusha satellite that opened in 2010) and Himo (a Moshi satellite that opened in January 2011).
Using Technology to Improve Service and Provide Increased Access
The use of mobile phones for conducting financial transactions is the beginning of a revolution in Africa. Opportunity is the first microfinance institution to disburse loans through cell phones via M-Pesa in Tanzania. The pilot began in June in the Tengeru branch. This will add efficiencies and security to the current loan deposit process. Opportunity Tanzania is looking forward to reaching a greater variety of customers through cell phone banking over the course of 2011.
Protecting Clients from Unexpected Losses
Opportunity Tanzania provides all loan clients with credit, life, funeral and natural calamities insurance. Opportunity Tanzania is uncovering ways to simplify the claim process for clients or their family members including translating the instructions to Swahili.
By Jacqueline Ryan | Marketing Intern
By Olivia Schultz | Project Personnel
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