Understanding the wants and needs of a disaster-affected community is critical to successfully supporting that community. One of the barriers to organizations adopting robust feedback practices is that practitioners lack the knowledge, skills and tools needed. To address this, Feedback Labs will train feedback champions of disaster relief organizations to put constituents at the center of programming, provide ongoing monthly support, and convene these leaders among other feedback professionals.
Although organizations new to and practiced in disaster recovery can benefit from adopting robust feedback practices when designing and implementing disaster response, the fact that many practitioners lack the knowledge, skills, and tools needed to do so is one of the biggest barriers to widespread adoption. This project will build on our successful fellows program as well as bring necessary training to over 100 front line disaster relief practitioners.
The Feedback Fellows will receive in-person and online training, resources, and support to develop the knowledge, skills, and tools they need to integrate quality feedback practices into their disaster recovery work, as well as spread that knowledge to their organizations. The Fellows will then attend the Feedback Summit, and present their work to encourage attendees to better their own feedback practices. In addition, the feedback course will be delivered to 100 front line practitioners.
In addition to training practitioners and fellows, this project will contribute to building a community of disaster relief professionals who integrate feedback practices into their work. By supporting individuals, we are also supporting their organizations' ability to collect, use and respond to constituent feedback, which will have a lasting impact on their immediate and future work, as well as serve as a strong force for increased equity in the world and getting better results for people.