Nonprofit Partner Handbook

Your organization’s guide to succeeding on GlobalGiving

Get Fundraising!

Fundraising Basics

Now that you know how to use your GlobalGiving dashboard, it’s time to get fundraising! Over the years, we’ve found that organizations are most successful when they take the time to set goals, create benchmarks, and make a plan for fundraising success.

The first place to start is on GlobalGiving’s Online Fundraising Toolkit. This is a collection of short tutorials that help you begin thinking about how to craft your fundraising strategy on GlobalGiving.

Next, check out our Learn section to find great resources about how to begin your crowdfunding journey! Check out the following:

Promote Your Project

Once you have your fundraising strategy down, it’s time to get your project out there and attract new donors! The first thing you should do is promote your project. From your GlobalGiving dashboard, scroll down to the project you want to promote and click “View Project”. Once on your project page, below your main photo, you will see four tabs. Choose the “Share” tab to see all the great ways GlobalGiving provides to help you share your project!

Search Ranking

In order to attract new donors, make sure that your project is easily searchable when they visit GlobalGiving.org. GlobalGiving’s search ranking algorithm is based on the frequency of reporting, number of donors, overall donation volume, how close the project is to its funding goal, and GG Rewards level. This ranking is used to determine the order in which projects appear under each theme and country on the site, as well as the projects that are featured on the homepage. You can find your project’s ranking on the Project Entry dashboard to the far right of the project title.

In order to improve your search ranking:

  • Post frequent project reports: GlobalGiving requires that projects post project reports at least every three months. But, by posting more frequent project reports, your organization can improve its visibility on the site. (Note: We don’t recommend sending more than one report a month in order to avoid donor fatigue.)
  • Be an active fundraiser: By attracting more dollars and more donors to your project, you will improve your project’s ranking.
  • Maintain small, manageable fundraising goals: Part of your project’s rank is determined by how close your project is to its fundraising goal. By keeping smaller funding goals, such as $5,000, and increasing your amount when you are close to funded, your project will continue to be highly ranked.
  • Increase your GG Rewards Status: Superstars rank the highest on our website! Head to your GG Rewards dashboard to find ways to increase your status.


Retaining Donors

It is critical for your organization to attract new donors, but then what? How do you keep your donors engaged in the work you are doing? GlobalGiving has a number of different ways to keep your existing donors excited and active in supporting your amazing work.

Thank You Notes

Donors often stop giving because they feel their donations are not being recognized or appreciated. While GlobalGiving sends every donor an automatic thank you email and receipt after each donation, nothing is better than a personal email from you and your organization. Donors want their donations to be acknowledged, appreciated, and used well, so try to send a thank you email to each donor within a week of the donation being made.

Here are some tips on how to make your thank you notes great:

  • Follow up right away: The sooner you send a thank you note, the better! This way the donation is fresh on the donor’s mind.
  • Explain the impact of the donation: Be specific! Use your project donation options as a guide or tell a story about someone who will benefit from the contribution.
  • Do your research: Find out if the donor has given to your project before. If so, make sure to thank them for their continued support. If not, thank them for their first donation to your project.
  • Ask questions: Begin building a relationship with your donor. Find out more about them through questions like why they gave to your project and what inspired them.
  • Offer ways for the donor to stay involved: Encourage them to sign up for your organization’s newsletter, volunteer, or become a recurring donor. Be personal
  • Be personal: Help the donor feel connected to you. Provide your contact information and thank them for their support.
  • Get creative: Make sure that your organization stands out among the others that your donor is supporting. Create a YouTube video or upload thank you letters or drawings.
  • Do not use as an appeal: Your donor just gave! Use this opportunity to start building a long-term relationship.

The easiest way to keep on top of thanking your donors is to create saved templates. To do so, go into your thank you manager, click “Add” below the email, and click “Add a New Template.” The next time you go in to thank your donors, you can just choose which template you would like and hit send!

You can access your thank you note templates from the Donation Manager by clicking on “Unsent” under the “Thank You” column on the far right column. Use the “preview” button to view the thank you email before it is sent.

For more information about how to add thank you templates and photos, check out our Help Center!

Tribute Cards

Tribute cards are a way for your donors to make a donation as a gift or in honor of someone. Your donors can buy tribute cards for birthdays, weddings, and holidays to support your projects. GlobalGiving makes it possible for your donors to make a donation to your project as a gift or in honor of someone special. This is a great way to promote giving to your organization for holidays, birthdays, and special occasions! Tribute cards are available by email or print-at-home, and you can choose between several different designs.

Fundraiser Pages

GlobalGiving makes it easy for you to turn your organization's supporters into active advocates. Supporters can create fundraisers to set their own fundraising goals and reach out to their own networks on your behalf!

GlobalGiving fundraisers are great for any occasion — a celebration, tribute, athletic event, disaster relief — or simply to generate support for projects like yours. The fundraiser will choose what project they would like to support for their special occasion. They can then reach out to family and friends with the link, driving donations to your project. Encourage your networks and advocates to begin their fundraisers here!

Recurring Donation Option

GlobalGiving makes it easy for supporters to make monthly recurring donations to your project. By signing up for a recurring donation, GlobalGiving deducts the donation amount from the donor's preferred payment method every month. Not only are recurring donations hassle free for your donors, but they provide your organization with a consistent, reliable, and long-term source of income.

Tips for acquiring new recurring donors:

  • Target outreach to your existing donors: Focus your outreach on individuals who have repeatedly supported your organization with their time or a donation.
  • Make it easy: Link directly to the recurring donation option on your project page by adding “?show=recurring” to the end of your project URL. Find the complete link under the Share tab on your project.
  • Connect donations to your work on the ground: Give donors concrete examples of how their donations will be used on a monthly basis. You can create different recurring donation options than those of the one-time donation options on your project page.
  • Emphasize the value: Tell your donors that recurring donations are a predictable stream of income for your organization and make it easier to plan financially for the year. Consider explaining why $15/month is more valuable than a $240 one-time donation.
  • Thank your donors: Recognize your recurring donors in a special way by featuring them on your organization’s website or social media or sending them unique updates. Get creative! What can you do to recognize recurring donors?

GlobalGiving's Widgets

Promote your project on your organization's website or blog using GlobalGiving's widget. A widget is a tool that enables you to perform a function, which in this case is to share your GlobalGiving page on your social media accounts and website! Just copy and paste the code provided on your project page under the Share tab into your website coding. One click takes donors directly to your project page so they can donate immediately.

Text-To-Give

GlobalGiving makes it possible for you to accept text-to-give donations for each of your projects from US donors! Every project on GlobalGiving has its own specific mobile giving keyword to accept $10 donations. Read more about this great fundraising tool on our blog!


Disbursement Basics

GlobalGiving disburses funds at the end of the month after donations are received. For example, if a donation is made in January, funds will be disbursed at the end of February. Our disbursement team aims to get funds out the door by the 25th of the month, although it can take longer depending on your organization’s disbursement method. For international organizations, we only disburse after you have raised $250 or more to reduce the overall cost of wire fees and because of the limitations placed on us by FXecute.

GlobalGiving waits until the month after donations are received to reconcile donations to ensure financial security and make sure there are not reverse charges. This ensures that the money you receive the following month has been vetted and is ready to go toward your organization’s work!

Disbursement Methods

GlobalGiving offers four ways for you to receive funds, depending on your location and preference:

  • ACH: This is a direct bank transfer from GlobalGiving’s account to the American accounts of our US registered partners. This is our preferred method of disbursement for US partners and can take one to three business days for funds to reach your account.
  • Checks: Checks tend to arrive between one and five days after being sent. Once they leave our hands, your check is at the mercy of the US postal system. We suggest organizations with this method switch to ACH, if possible.
  • FXecute: This option makes it possible for GlobalGiving to disburse funds in local currencies, saving our partners money on wire transfer fees and currency conversions. It can take up to two weeks to receive your disbursement via FXecute, particularly if you are receiving an FXecute disbursement for the first time. Once the disbursement leaves our office there’s nothing that we can do to speed up the time it arrives in your account. If your funds are not received within 15 days of disbursement, GlobalGiving will work with you to investigate.
  • Wire: This disbursement method is for organizations based outside the US with US dollar bank accounts. This method incurs bank transfer fees and higher currency conversion rates than FXecute. It can take up to two weeks to receive your disbursement by international wire. Once the disbursement leaves our office there’s nothing that we can do to speed up the time it arrives in your account. If your funds are not received within 15 days of disbursement, contact us and GlobalGiving will work with you to investigate.

Disbursements are accompanied by a Disbursement Report which provides a complete list of all donations made during the disbursement period, including the donor name (unless anonymous), date of donation, and donation amount. This report also includes fees that were covered by the donor, GlobalGiving-driven funds, and your Effective Fee rate!

The report breaks down the donation amount in the following way:

  • Gross $: How much money was donated to your project by the donor.
  • GGF Fee $: The fee applied to this donation—GlobalGiving’s fee varies by donation from zero to 15%.
  • Add On $: How much of the fee the donor has covered – donors choose to cover a portion of the fee about 50% of the time! That means that the fee averages out around 9%.
  • Net $: The total amount disbursed to your organization after the fee and the donor add-on have been applied.

The Disbursement Report is emailed to the disbursement contacts attached to your account, as designated by the Disbursement Form completed during the due diligence process. Your disbursement report can be sent to up to four people in your organization. You can change your disbursement contacts at anytime by clicking “Manage Users” in your GlobalGiving dashboard. Disbursement reports are sent a few days after disbursements leave our office.


Our Fee

You do not have to pay any fees to join GlobalGiving. In fact, GlobalGiving has no setup, monthly, or annual fees! We do this because we believe in the power of great ideas that can come from anyone, anywhere, anytime. Therefore, no matter how big or small your organization is, you will have the same opportunity as everyone else to raise funds on our platform.

There is, however, a nominal fulfillment fee. If your organization is registered in the US or the UK, GlobalGiving will retain a 5% nonprofit support fee (+ 3% third party processing fee). If your organization is registered outside the US or the UK, GlobalGiving will retain a 7% nonprofit support fee (+ 3% third party processing fee).

You can read more about our fee structure and get all your questions answered in our Help section!


Corporate Partnerships

We work with 60+ companies to offer employee giving, cause marketing, grant management, and more. Here are just a few of the ways that we work with corporate partners:

  • Employee Giving: Employees that work for companies like Nike, Eli Lilly, Dell EMC, Gap, Inc., and others give to GlobalGiving projects both through GlobalGiving.org and other platforms. Many of these donations are matched by the company! For example, Eli Lilly employees around the world support projects focused on health, education, environment, hunger, and disaster relief and are matched by the company.
  • Gift Card Programs: Companies like Facebook and Discovery purchase gift cards to give as gifts to their clients, customers, and employees. The gift card recipient can designate the donation amount to any project on GlobalGiving! In 2015, TripAdvisor gave holiday gift cards which supported more than 1,200 projects on GlobalGiving. A great example of this is Dell EMC’s employee recognition program. Each month, new hires and employees celebrating a service anniversary are sent a $25 GlobalGiving e-gift card that can be redeemed in support of global projects aligned with Dell EMC’s Giving Back strategy supporting causes such as education, food, water, and disaster relief.
  • Grants Management: GlobalGiving manages grantmaking programs for many companies. Corporate partners like Ford and Cummins often seek recommendations from GlobalGiving for these grants. In 2016, Ford’s grantmaking program with GlobalGiving increased to $8+ million and supported organizations in nearly 40 countries.
  • Cause Marketing: Through targeted marketing campaigns, companies like Animal Planet and Microsoft’s YouthSpark support and promote one or more GlobalGiving projects. For example, GlobalGiving managed the Girl Effect Fund in partnership with Nike Foundation until 2016. During this time, more than $2 million and 10,000 donors supported projects working with girls on GlobalGiving.
  • Skilled Volunteering: We deliver customized volunteering programs for companies like Dentsu Aegis Network and Salesforce, ranging from half-day problem solving workshops to longer term mentoring programs. We connect our partner organizations with passionate business professionals who share their expertise, knowledge and skills to deliver marketing, strategy, HR, and IT solutions.
  • Vetting and Reporting: Many companies utilize GlobalGiving’s expertise and systems to provide due diligence and facilitate reporting. For example, GlobalGiving conducts due diligence in partnership with employee-giving portal provider Benevity. Our API makes it possible to include vetted nonprofit organizations into companies’ digital and employee-giving programs.

How can your organization benefit from corporate partnerships?

  • Become a Superstar Organization: GlobalGiving uses GG Rewards to determine which organizations it recommends to its corporate partners. GG Rewards is broken down into three levels: Partner, Leader, and Superstar. Find your organization’s Rewards Level on your Project Entry dashboard Click on the Rewards Level to see a detailed breakdown of GG Rewards and to learn what you can do to reach the next level!
  • Post an engaging project: Corporate donors may take as little as 10 seconds to decide whether or not to support your project. What helps? An engaging, high-resolution photo, a concise call to action project title, and multiple donation options. If a donor looks at a sample of projects, a clear photo that shows the subject up close will draw their attention. In one sentence, what type of impact will a donation have? What makes your project stand out from other projects? Regarding donation options, the easier you make it for a donor to click and donate, the more likely the donor will complete a transaction to your project.
  • Maintain a High-Ranking Project: By maintaining a high-ranking project, you are more likely to be seen by thousands of employees whose donations are often matched by their employers! Increase your ranking by gaining Superstar status, lowering your funding goal to within 10% of what you have raised, and creating microprojects!
  • Be Active on the Website: When we make recommendations to corporate partners, we often think of organizations that are frequently active and engaged on the website. Participate in webinars and workshops, take part in matching days, volunteer to serve as a GlobalGiving Ambassador, meet with our Field team when they are visiting your country, and submit photos to the Photo Contest! These are all great ways to both increase the success of your organization on the site and grab our attention for when we start to consider corporate recommendations. You can keep track of your engagement on your Effectiveness Dashboard – and find even more ways to get involved with GlobalGiving!
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