Thank you for supporting Safe Water for Families in Rural Ghana and helping us create long-term change in rural communities.
We are service providers. Meaning,we don’t simply install hardware, pat ourselves on the back and move on. Rather, we enter a long-term commitment with the communities we serve putting the reliability of our service at the heart of our operations. Therefore, waterpoint uptime is a key performance indicator for Project Maji. We aim for 95% uptime at the 130+ solar-powered water kiosks we operate across Ghana, Kenya and now Uganda. Secondly, response time for local teams is 5 days from the day a technical complaint is filed.
We rely on remote monitoring to evaluate the performance of all Maji water points in real-time. This data is aggregated daily, and our qualified teams on the ground are notified if low water consumption persists at any given site. Local teams follow a robust Maintenance and Repair Framework to ensure maximum uptime at lowest possible costs. This includes a) Annual Service Visits for systematic servicing on a yearly basis b) Maintenance and Repair Visits upon request when a community indicates a technical issue and c) Courtesy Visit beyond regular maintenance schedule, to add new technical features or to discuss community patronage.
The result is high waterpoint functionality, a reliable service and truly sustainable access to safe water for remote rural villages:
Finally, thank you for being a part of our mission and empowering systematic change in the lives of communities.
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