By Rita and Rupy | Project Leaders
Social Performance Management at MicroLoan
What is social performance management? It is about improving the quality, effectiveness and efficiency of what we are already doing, at all levels of the organisation, in order to meet clients’ needs more effectively and fulfill the social mission, that being to work with the poorest women and enable them to move out of poverty.
Why is social performance important to MicroLoan?
It is a clear way to understand how we are performing against our social goals or what steps may need to be taken in order to improve social performance, to ensure we are on track in fulfilling our social mission. We need to look at if we are in fact reaching the poorest individuals and making a difference in their lives.
Consequently innovative products, that meet client’s needs, such as Chiyambi (product aimed at the poorest) and Makwelero (monthly repayment product) have been successfully piloted.
How is Social Performance improved?
Social Performance can be improved in any number of ways, depending on the needs of the organisation. In MicroLoan’s case for example, we have been focusing on improving our client training to ensure that it is more structured and participatory, so that clients form well functioning groups and are well equipped with the necessary skills to run a successful business. We’ve also been working on integrating client protection principles into our day to day work to ensure our clients are not over-indebted, understand their rights and are given regular opportunities to feed back their thoughts to management so we can continuously work to improve our products and services.
Your donations and support are greatly appreciated; it truly helps us reach the poorest women in Sub-Saharan Africa and gives them the opportunity to receive a hand up from poverty.
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