The Norwegian Refugee Council (NRC) has been working with technology partners to open up new channels of communication with displaced people around the world. Our innovative digital aid programming enabled us to act quickly when millions of Ukrainians were forced to flee their homes earlier this year. And it continues to allow us to provide immediate on-demand support to those who need it.
Our “Digital Community Hubs” enable us to have two-way conversations with people forced to flee and allow us to gather data, distribute aid, get feedback, and provide a personalised service to those in need of support.
Examples of what we’ve been able to deliver in Ukraine include:
Text messages: We send information about where displaced people can, for example, get a food parcel or where they can go and stay in a new city.
Call-in centre: Our call centre allows people to call in and get information they need or request assistance. Our systems can verify those who are calling in to check that they’re real and that they are who they say they are.
Cash and voucher assistance: The system is directly linked to cash and voucher assistance. Displaced Ukrainians send in their applications, which are processed using automated scoring matrices, and the money is sent directly to them. It can be withdrawn from their bank accounts or over the counter.
Monitoring: We reach people across Ukraine, even in non-government-controlled areas, to assess their situation, and conduct post-distribution monitoring. This provides us with insight so that we can plan our responses promptly.
Self-initiated needs assessments: Anyone in the country can tell us what they’re facing and what they’re going through so that we can respond according to the needs.
The donations we receive from our supporters contribute to real and lasting change for millions of people forced to flee their homes. Thank you for helping those who are forced to flee!
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