CHILDLINE 1098 is a national, 24x7, emergency phone outreach service for children in distress. Present in 252 cities and having responded to 21 million calls since its inception in 1996, it is the only helpline service offering a comprehensive package of child protection services to children in India. Presently CHILDLINE receives about 20,000 calls daily from children as well as concerned adults.
Nearly 40 per cent of the 400 million children in India belong to the marginalized segment. They suffer from a variety of disadvantages - poverty, abandonment, separation from families, abuse, disabilities, exploitation, critical illnesses etc. Often they do not know who to talk to and where to turn for help. Any child in distress can dial 1098 and in less than an hour someone from CHILDLINE will meet with the child and address the problems. This is done in partnership with 570 local NGOs.
About 15 per cent of the calls received from children are for shelter and accommodation. We, therefore, propose to support about 100 select shelters across India, to upgrade their facilities, and provide for educational value add programs. Last year CHILDLINE also received 8400 appeals for medical treatment from children. Heart diseases, cochlear implants, blood cancer and tumors were some of the critical illnesses reported. CHILDLINE will attend to these issues on a sustainable basis
CHILDLINE proposes to setup these services across all the districts of India during the next five years so that children can access help nationally. Since 1996 CHILDLINE has logged 21 million calls and this is bound to go up with the expansion of services across the country. CHILDLINE has also set up a system to analyze the calls on an ongoing basis in order to understand the type of problems affecting children, hotspots of child rights violations and accordingly to arrive at advocacy programs.
This project has provided additional documentation in a Microsoft Word file (projdoc.doc).
CHILDLINE India Foundation Website