We are the eyes and ears of the city. Every day, UPO's Shelter Hotline team protects the health of people who live on the streets. We also encourage them to get the assistance they need; then our Permanent Supportive Housing (PSH) team is their champion to find a home and gives them intensive case management so they finally gain stability and achieve the highest possible quality of life.
There are 4,900+ people experiencing homelessness in Washington DC. They are vulnerable to the elements, from icy conditions to searing heat in the summer, and many of them have unaddressed health conditions. They have both short-term and long-term needs: Their health has to be monitored regularly and we help to open their eyes to resources that can improve their lives and lead to having a stable home.
Shelter Hotline outreach workers travel throughout DC to protect people's health, respond to emergencies, and give life-sustaining items. That's how we earn people's trust & connect them with more resources. For example, a former opioid user said that "the care and attention from UPO was why I got clean and turned my life around." When a person is ready, our PSH case managers help people get a home + the education, employment, and health care they need to improve their quality of life.
UPO's mission is Uniting People with Opportunities. Our holistic approach goes much further: - Helping people who emerge from homelessness to find homes and become self-sufficient. - Giving their children free education and family support. - Training them for their next job. - Partnering with developers to deliver new affordable housing that DC desperately needs. We give people the tools to become the change agents of their lives, to move from homelessness to "Home Sweet Home."
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