Switchback Cyclery is so grateful for your support in the midst of the COVID-19 crisis. We know that this pandemic has caused a lot of upheaval, fear, and insecurity for many of you. The Switchback team is keenly aware that our employees with histories of addiction, chronic poverty, and mental illness are more vulnerable than ever right now. Your support is tremendously valuable and will help us offer them security and continuity while everything else is in flux. Thank you so much for your generosity, and we hope that you and your loved ones stay well.
We'd also like to share an update on how our store is operating under COVID-19. We have been deemed an essential service by our provincial government. While we are pleased to be providing much-needed service and repairs at this time, we will also be operating with the health and safety of our own employees as our top priority. We also have plans in place to remain in compliance with government requirements and social distancing.
Currently we are operating as follows :
only 1 customer in the store at a time, others are asked to kindly wait outside
pit stops and emergency flat repairs can be scheduled by calling ahead for an appointment
Bikes will be disinfected upon receiving intake as well as upon return to customers.
No employees who feel uncomfortable or are at higher risk are required to be at work, and we're encouraging people to stay home if that's the best choice for them. We have arranged our budget so that we can continue to pay wages to our staff who aren't able to come in, so they can maintain financial stability in this time of uncertainty.
Thank you again for your support. We could not do this without you!
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