Provide Helpdesks for Nepal Earthquake Survivors

by Accountability Lab


Accountability Lab and Local Interventions Group are working together to set up and run mobile helpdesks in the 14 worse hit districts, providing citizens with the information they need to access and monitor earthquake relief funds and supplies.
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The devastating earthquakes in Nepal killed almost 9,000 people, and injured and displaced hundreds of thousands more. Half a million people are still without permanent shelter a year after the disaster. Aid pledged after the earthquakes has been slow to materialize and many Nepali citizens are still unaware of how to navigate the response processes that are set up to help them. This project will reach thousands of citizens struggling to survive and rebuild their lives.


We have been running mobile citizen helpdesks--linked to crowdsourced mobile technology, SMS platforms, a dedicated hotline, and teams of trained volunteers--across all of the 14 worst-affected districts. These helpdesks provide a free and accessible support system through which citizens can obtain information, solve problems, and provide feedback related to the disaster relief efforts and entitlements.

Long-Term Impact

The helpdesks help citizens access the relief they need and provide critical information to the government and donors to improve their response. So far, we've reached 60,000+ citizens in 750+ communities, and influenced the decisions of over 50 key donor agencies. The information we gather from citizens plays a crucial role in making sure the earthquake response agencies are accountable to the Nepali people. We won't stop until everyone's voice is heard and they receive the support they need.


The Mobile Citizen Helpdesk website
Real-time updates on the Helpdesk's Facebook page

Organization Information

Accountability Lab

Location: Washington, District of Columbia - USA
Website: http:/​/​
Project Leader:
Anne Sophie Ranjbar
Washington, District of Columbia United States
$12,612 raised of $15,000 goal
129 donations
$2,388 to go
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