Provide Helpdesks for Nepal Earthquake Survivors

by Accountability Lab Vetted since 2014 Site Visit Verified


Accountability Lab and Local Interventions Group are running mobile helpdesks in the 14 worse hit districts, providing citizens with the information they need to access and monitor earthquake relief funds and supplies.

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The devastating earthquakes in Nepal killed almost 9,000 people, and injured and displaced hundreds of thousands more. Two years after the disaster, barely 5% of the destroyed houses have been rebuilt and many survivors still still struggle to get by in temporary housing, unaware of how to navigate the response processes that are set up to help them. This project is helping thousands of citizens rebuild their lives.


We're running mobile citizen helpdesks in the 14 worst-affected districts to close the information gap and increase accountability between citizens and relief providers. This is a free and accessible support system through which citizens can obtain information, solve problems, and provide feedback related to the disaster relief efforts and entitlements.

Long-Term Impact

The helpdesks help citizens access the relief they need and provide critical information to the government and donors to improve their response. So far, we've reached 70,000+ citizens in 800+ villages, and influenced the decisions of over 50 key donor agencies. The information we gather from citizens plays a crucial role in making sure the earthquake response agencies are accountable to the Nepali people. We won't stop until everyone's voice is heard and they receive the support they need.


The Mobile Citizen Helpdesk website
Real-time updates on the Helpdesk's Facebook page

Organization Information

Accountability Lab

Location: Washington, District of Columbia - USA
Website: http:/​/​
Facebook: Facebook Page
Twitter: @AccountLab
Project Leader:
Anne Sophie Ranjbar
Washington, District of Columbia United States

Funded Project!

Combined with other sources of funding, this project raised enough money to fund the outlined activities and is no longer accepting donations.

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