By Kirstie connah | Fundraising Team
At the MS Trust we believe one of the best ways to help people with multiple sclerosis (MS) is to support them to take more control of their MS. Our information team produces practical, evidence based information so they can:
• make choices that are right for them
• decide how best to deal with their health
• have better informed discussions with their health professionals
Our Information Team pride themselves on their knowledge and experience enabling them to help people living with MS by providing accurate and useful information. They run the Enquiry Service each day and respond to queries through the telephone, post, email and social media. They are constantly reviewing their approach and processes to ensure that they are best serving the people that contact us.
In November they conducted a user survey and invited feedback from people using our service. The response was very positive, 94% of callers said that they would use the service again. The majority of callers also reported an increase in confidence, knowledge and understanding as a result of their contact. 84.6% of the people that responded to the survey indicating that they found the information they received useful. 57% of the November enquirers had contacted us before, showing that they value, trust and respect the information they receive from us.
Our enquirers told us after calling our Enquiry Service;
“The lady I spoke to was extremely helpful and informative so it gave me confidence and filled in the gaps in my knowledge.” Anon
“I feel supported by the MS Trust. I know that I am not on my own. You can always help.” Anon
This feedback is so encouraging and pleasing for us that we know we are valued by people with MS. Thank you for supporting us with your donations and enabling us to continue this important work.
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