The MS Trust's enquiry service has been an invaluable and vital service for people affected by MS during the coronavirus outbreak. Our team of experienced information officers provide helped more people than ever navigate difficult decisions about treatment, shielding and lockdown with evidence-based and reliable information. People were finding support via a freephone line, email and Facebook.
In 2019 we answered around 4,000 queries. This year, in March and April alone, we answered over 900 queries. Questions relating to coronavirus, pain, MS treatment during a pandemic and work as someone with MS during the pandemic were the most frequent topics discussed.
Evidence based titles such as our Disease modifying drugs book, followed by Living with Fatigue and the Making Sense of MS: core pack were the most ordered publications, and an online blog relating to tingling, crawling, burning or prickling sensations, due to MS, was visited over 15,200 times.
“Thank you for your help and the contacts. It gives me hope that there are things we can do, and with the knowledge you have given me I can pursue the right treatment” person with MS.
This service is provided entirely free of charge and we receive no Government funding to run it.
It's only because of your kindness and generosity that we can continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom.
On behalf of our staff, volunteers and service users, thank you for your amazing support
With very best wishes