Physical Health Egypt Project #47123

Give 2000 Egyptian Families Affordable Health Care

by Shamseya for Innovative Community Healthcare Solutions

Project Report | Dec 12, 2022
We celebrate the International Health coverage day

By Chaden Moataz | Projects Manager

In light f the International Universal Health Coverage day, we want to remember with you, to leave no one behind!

How critical it is to invest in health systems and primary healthcare to ensure that this occurs and that everyone receives the healthcare services to which they are entitled. The story we are sharing with you today is pure evidence for that, and we want this to happen to everyone who is feeling left behind and not getting their rights in healthcare services.

Shahd is a 10-year-old girl from a small village in Beni Suef Governorate, hundreds of kilometers between us and her, but through the phone of the counselor who is available throughout the day, we were able to hear the voice of Shahd’s mum who came to us and her only hope was that her daughter, who had a genetic skin disease " Ichthyosis vulgaris”, would find adequate treatment for her, especially since it was very expensive for her.

We communicated with the mother and we understood from her that she is receiving treatment from the health insurance, but it is insufficient, and that the treatment does not complete with her for a month, and does not cover her needs. She explained also that she completes the rest on her personal expense, and this is unaffordable for her !

Especially since the family’s income is not stable, because Shahd’s father doesn’t have a current stable source of income, and the mother is a housewife. Also, she has other sisters of different ages who have needs that shapes a huge burden on the family's basic income.

When we communicated with Shahd’s mum and made her understand that she is not forced to bear the situation all by herself, and that there are health insurance mechanisms through which we can communicate her voice to the decision makers and her legal and medical entitlement to receive full treatment, we were able to file a complaint successfully with the General Authority for Health Insurance.

With our continuous follow-up with the mother and the Health Insurance Authority , finally, Shahd was able to receive the full treatment at a cost of 2400 pounds annually. She was able to get her right to full treatment; the mother and the family were able to feel safe and comfortable again, ensuring that the treatment for their daughter was fully available, and that she could spend it without assistance or a donation from anyone.

All our efforts paid off when we heard the mother told us: “Finally, I won't anxious anymore to get the treatment on my expenses again”

Your continuous support is what keeps us going and helping more families to receive their rights.

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Aug 24, 2022
Nothing compares to a patient's satisfaction!

By chaden moataz | Partnerships and Communication manager

As we continue sharing highlights of our achievements with you, our bigger family of supporters, we share with you today a new success story. This time in the mental health file. Strongly believing that it’s one of the core components of health and well-being..

At the end of June, aligning with our campaign to raise awareness on mental health services provided in Egypt to all population groups, we published information on how to recover from addiction. To receive promptly a request from the mother of a 22-year-old young man suffering from substance abuse, asking us to help her in how to treat her son and to help him lead a healthy, balanced life.

After collecting the basic data related to the patient’s area of residence and the socio-economic status of the patient and his family and after reviewing the databases related to the places of service provision, their evaluations and the availability of the required service in different hospitals, our team got back within days to the patient’s mother with detailed information about where to go, which services will be offered and what quality to expect.

We were delighted during the follow up to see that actually the patient started the treatment journey without bearing any financial burdens, and after following up constantly with the case for weeks, we received a thank you letter from the patient’s mother, in which she thanked us for helping her and we are happy to know that her son has already recovered to a great extent and is getting back to his life normally.

Not only that, he advised his friends who were facing the same problem to go where he went to get the needed support, to start their own healing journey and get their lives back as well!

We thank you for your continuous support, without which we wouldn't be able to help 3000+ patients and families in Egypt.

Stay tuned for more exciting news from us..

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May 18, 2022
"1 Minute" can make a difference

By Chaden Moataz | Partnerships and Communication manager

World Bank statistics indicate that most Egyptians resort to spending on health services directly from their own pocket, amounting to about 61% of the total expenditures, despite the eligibility of about 60% of Egyptians to government health insurance services, but only a quarter of the eligible group benefits from it due to Lack of confidence in the quality of the services provided or lack of awareness of the covered services and the eligible categories!

In the context of that, we are happy to achieve a new success story that helped save thousands of pounds on a family that was surprised by the disease a few days before the holidays. The story begins when a woman in her fifties fell into a sudden hepatic coma and her daughter resorted to going to a specialized hospital in the vicinity of the residence. To save the life of the woman, only to find herself after two days, demanding to pay about 2000 pounds per day for the unstable condition, even though the patient has a proven job and therefore the right to the health insurance umbrella!

It only took a few minutes to assist the case, during which the necessary steps for the health insurance to bear those costs were reviewed by referring to the steps taken by one of the similar cases. Immediately it was informed of the required paper details and the addresses of the parties to be visited to extract those details and follow up the case after a day to ensure that those procedures are implemented .The case informs us that the health insurance has already issued a decision to bear all expenses for a period of 10 days (renewable) from the date of the case's admission to the hospital, that is, approximately saving about 20,000 pounds on the family because of one piece of information!

“Thank you, I, without you, would not have been able to do all this.” This is the sentence that the patient’s daughter sent us, expressing her gratitude for the information that she benefited from the services of el Nase7 project, and we celebrate that and thank you also for the continuous support that always helps us to reach larger groups and protect more families.

The necessary development of case management systems and the information base and data that we access requires us to continuously update it and in the coming period we are allocating larger budgets to access newer technologies that help us document more information and better manage cases. Your continuous support for the project will help us save the future of dozens of families.

We thank you on behalf of every family who participated in protecting their future.

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