Help older people learn basic IT skills

by Age Action Ireland
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Help older people learn basic IT skills
Help older people learn basic IT skills
Help older people learn basic IT skills
Help older people learn basic IT skills
Help older people learn basic IT skills
Help older people learn basic IT skills
Help older people learn basic IT skills
Help older people learn basic IT skills
Help older people learn basic IT skills

HSE and Age Action launch older-age friendly guide to COVID Tracker App


On Tuesday, 8th December 2020, the Health Service Executive and Age Action Ireland launched an older-age friendly guide – How to Use the COVID Tracker App.

The How to Use the COVID Tracker App has been designed by Age Action specifically for older people who need some support with online activities so they can use the App which helps to slow the spread of COVID-19. Understanding that a lot of older people are starting their online journey, the HSE worked with Age Action to add the How to Use the COVID Tracker App to the Getting Started KIT which helps older people get online so they can stay connected, informed and access resources.

The COVID Tracker App is a free app for mobile phones. The How to Guide helps someone to put the app on their mobile phone and use it. The How to Guide is free via post by calling Age Action on 01 873 0372 and leaving their name and address. The How to Guide can be downloaded from ageaction.ie.
Age Action will post the How to Use the COVID Tracker App along with step-by-step information on;
1.How to set up an email;
2.How to download an application;
3.How to download and use the COVID Tracker App;
4.How to use the internet.

If you would know anyone who would like a little more support to use the app or about using the internet Age Action can help them by matching with a volunteer tutor for up to five hours of remote tutoring.
Additional information on using the internet and technology can be found on https://www.ageaction.ie/how-we-can-help/getting-started-kit .

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Age Actions Getting Started Keep In Touch Programme is seeking remote volunteers:

 

As a result of the launch of our GS KIT programme as a response to older people becoming even more isolated during Covid 19 restrictions, we have to date trained over 750 older people throughout Ireland with the assistance of hundreds of volunteer tutors, mostly corporate volunteers. We have had such amazing support from many different companies, with employees taking an hour out of their day, once a week for five weeks, to give the gift of connectivity to people who really need it, espeicially at this time.

 

If you think that you could help out, please contact us:

 

Tasks:

Age Action’s Getting Started KIT aims to reduce isolation by helping older people to connect online with family and friends, by up-skilling in the use of their smart device, video communication platforms, internet and general IT skills.

Older people will be connected on a one-to-one basis with a Volunteer Tutor for up to five one-hour remote tutorials.

Tutorials will take place over the phone or by online video link, depending on the students’ level of IT skills and access to technology / connectivity.

Commitment of Time:
Volunteer Tutors are asked to give a minimum commitment is one hour per week.

Volunteer Tutors will:
• Teach learners to use Smartphone / Tablet
• Help students learn how to navigate video calling apps like WhatsApp and Facetime
• Help students learn how to upload apps in their phone
• Teach learners how to use programmes such as Skype and Zoom
• Teach learners how to navigate on internet

 

Contact us at volunteering@ageaction.ie

 

Thank you


Older people will be connected on a one-to-one basis with a Volunteer Tutor for up to five one-hour remote tutorials.

Tutorials will take place over the phone or by online video link, depending on the students’ level of IT skills and access to technology / connectivity.

Commitment of Time:
Volunteer Tutors are asked to give a minimum commitment is one hour per week.

Volunteer Tutors will:
• Teach learners to use Smartphone / Tablet
• Help students learn how to navigate video calling apps like WhatsApp and Facetime
• Help students learn how to upload apps in their phone
• Teach learners how to use programmes such as Skype and Zoom
• Teach learners how to navigate on internets

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Age Action Getting Started Keep In Touch Programme
Age Action Getting Started Keep In Touch Programme

In Ireland, Covid-19 restrictions began in mid March and as a result, our Getting Started one to one classes for older people which were running in communities nationwide in Digital Literacy had to be cancelled. At the time, we had over 500 older people signed up for classes with volunteer one to one computer tutors to encourage people to bridge the digital divide and learn about the benefits of being online.

 

Never has it been so important for older people to be online than during this current Covid-19 pandemic. Older people are more isolated than ever and the benefits of online communications and information is of primary focus right now.

 

We immediately went about adapting our very successful Getting Started Programme into the following:

 

Age Actions’ Getting Started KIT supports older people to keep in touch with their loved ones during the Covid-19 pandemic. We all are feeling the effects of social distancing, and older people are particularly impacted being asked to cocoon at home. Now it is more important than ever to keep in touch with family and friends so Age Action drew on our Getting Started programme which offered face to face digital skills classes, to create easy How To Guides.

 

The Getting Started KIT is made up of seven How To guides that will support older people to learn, use, and be confident using smartphones and applications.

 

We are providing one to one remote tutoring for people who were signed up for Getting Started classes. We are doing this with the assistance of over 400 amazing volunteers who are going to teach their learner over the phone or over vide calling, once they can get their learner to that point.

 

We have produced our GS KIT which is available to the public also and we will post out the GS KIT to anyone around the country so that they can potentially teach themselves with the clear step by step guides.

 

See below for link to all our guides and an outline of some of the other benefits of Getting Started Keep In Touch Programme.

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Inspiring positive change through digital literacy Exclusion, isolation and discrimination: these are words that can conjure up issues that minority groups might face, such as inequality and unfairness. While these issues unfortunately do very often affect minority groups, they are also affecting a large portion of our older citizens who have not had the opportunity to engage in meaningful digital literacy education, writes Jennifer Glansford.

Digital Literacy

The definition of ‘digital literacy’ today includes being able to use simple, every day, technology to communicate and handle information. A generation of older people is being left behind as an increasingly online Ireland fails to support and empower older people to properly participate in our society as digital citizens. Half of Irish people aged between 65 and 74 have never use the internet.  The National Digital Strategy describes internet use among those aged over 75 as negligible.

A move to online services creates barriers for many older people who are unable to carry out their day-to-day business online or are wary of doing so. Government services are also actively encouraging people to make their tax returns and apply to renew their driving licences and passports online.  Advantages of going online For older people who do get online, it has the potential to change their lives. They can discover new hobbies, meet new people, access services more quickly and keep in touch with family. Use of the internet has proven potential to deliver positive social and health related outcomes for older people, not least decreased feelings of loneliness and isolation

Role of the Getting Started Programme

Age Action’s Getting Started Programme aims to provide this opportunity to as many people as possible throughout the country. The uniqueness of the Getting Started Programme is that, in the main, we provide 10 hours of basic digital literacy skills in local venues on a one-to-one student/ tutor basis. This method has proven to be very effective as it enables people with fear and anxiety about learning a new skill (which can seem very daunting), to go at their own pace with their tutor, learning about subjects and skills that are relevant and useful to them and, most of all, that are beneficial to them in combatting exclusion, isolation and discrimination. The Getting Started Programme will have trained 2,950 people in 2019, and we could not do this without the continuing support of all our volunteer tutors — wonderful people who are willing to give up their time and share their digital knowledge with older people who are keen to get to grips with the nuances of the digital world. Tutors from local communities, transition year students and corporate volunteers support the programme and create a fun, enjoyable and relaxing learning environment where people can bring along their own devices, or use devices at the library, school, community centre or corporate offices where classes occur. Volunteers are the backbone of the Getting Started Programme and we are indebted to them all for their support and enthusiasm. 

Our classes

We run classes in every county, and in 2019 the programme has been run in: 42 schools, 39 libraries, 3 Age Action premises, 15 corporates, 8 sheltered housing, 20 community venues. This year we have run a few groups classes with through Polish for Polish Community groups in Dublin and Cork. We have also partnered with Men’s Shed in Adare, Co Limerick and with Limerick County Council for classes in Newcastlewest. In addition, we have run a class as Gaeilge in Ballyvourney, Co Cork. The Getting Started Programme equips people to successfully combat the difficulties that modern life can throw at people if they do not have the skills to be online. Overcoming the fear by having a tutor has proved really helpful for people who want to dip their toe in the digital pond.  Please contact us if you would like more information on our one-to-one classes in your county either for yourself or a relative or friend. Alternatively, if you think you have the skills to teach someone the basics of being online, get in touch with us too and become a part of our Getting Started volunteer army in 2020! 

Jennifer Glansford began volunteering with Age Action in 2011 as an administrator and later that year, was appointed as a Project Officer for the Getting Started Programme. In late 2016, she was appointed to the role of National Development Manager and has continued to promote and grow the programme nationwide, working with a team of six Regional Project Officers.

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Generally our reports are about the Getting Started Programme only but this time, I thought it would be interesting for people to read about the work that Age Action carries out as an organisation and how our Getting Started Programme fits with our strategy and values and most importantly, with our overall advocacy foundation.

Our 2018 annual report is a great way to explain how all of our programmes work together and how they benefit older people in Ireland - not only older people, but families, communities, carers and supporters. We are all ageing and while our services focus primarily on positive ageing and supporting older people to be independent and empowered, Age Action is for all.

Annual reports can be cumbersome, but this year, we have a whole new look, easy to read, easy to follow report that I hope you will read and get a flavour for what we do as an entire organisation.

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Organization Information

Age Action Ireland

Location: Dublin - Ireland
Website:
Facebook: Facebook Page
Twitter: @#!/ageaction
Project Leader:
Jennifer Glansford
National Development Manager, Getting Started Programme, Age Action
Dublin, Dublin Ireland
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