Giving citizens a say in development

by Keystone Accountability


We believe people affected by aid should have a say in how it happens. Too often development and humanitarian organizations concentrate on reporting to donors rather than really engaging with, and listening to, the people they are supposed to serve. We help these organizations harness feedback from the people they seek to help, and use this data to improve their performance leading to better outcomes for all.

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All too often development is 'delivered' without due consideration of the views, opinions and suggestions of the people whose lives it is designed to improve. Projects are designed and implemented without really listening to the voices of people on the ground. This disconnect between aid agencies and the populations they serve results in weak relationships, poor outcomes and wasted money.


We help social change organizations harness feedback from the people they serve and use this to improve their performance. Development projects can't be judged solely by the numbers of wells dug, or children in school - people's perceptions matter. We work to ensure that the people best placed to give feedback on development projects are consulted and their voices heard. Not once or twice but continuously. And we help development organizations use the data to become more effective.

Long-Term Impact

We want to revolutionize the development sector - affected people's voices should be at the heart of all projects. This requires a mindset shift from donor reporting to citizen accountability. To effect this we are intensively supporting individual organizations to listen to feedback and also producing free resources to help all organizations improve. Listening to the people you serve is not just the right thing to do it is also the smart thing to do and leads to better outcomes for all.


Keystone Accountability

Organization Information

Keystone Accountability

Location: London - United Kingdom
Website: http:/​/​​
Project Leader:
Lynn Morris
London, London United Kingdom

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