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After 5 months since the opening, KOTO Villa has become a new favorite place for residents in the Tay Ho area to have a sip of coffee or a delicious meal while relaxing in its green courtyard, especially during weekends and for families with children. It is also an event hub that hosts a multitude of public and private events, informal and formal, such as the Farewell party for the US Ambassador, weddings, monthly meetings of Australian Chamber of Commerce and other local clubs, etc. 

Since borders remain closed due to COVID-19, we have to actively seek new ways to do business targeting locals. We continued to acquire a good reputation as a caterer that has been providing catering services for most embassies in Hanoi. A more robust catering marketing strategy is being developed which hopefully will reach new customers. We started a cooking class for locals which was very well received, and we are doing further research on the local market for cooking classes. 

In January, KOTO proudly opened KOTO Cafe at Tanmy Design, in partnership with Tanmy Design - a long-standing hand embroidery and silk shop in Hanoi. This is a partnership that brings together the soul of Vietnamese craftsmanship and life-changing opportunities for Vietnamese youth. 

Many customers who have experienced the food and drinks, the ambience and service of KOTO have shared how much they love their experience: 

“We at the Netherlands Embassy hire KOTO as the main caterer for our events as they not only do exceptional work for the community as a social enterprise, but also provide excellent food and services for all of our guests, all of whom have been nothing but positive about the services and food provided by KOTO. We most definitely recommend them as a caterer”, Second Secretary to the Netherlands Embassy in Vietnam.

“Really great food and atmosphere, we had dinner here on their opening day and the team were so attentive. Lamb Shank was awesome, my partner wanted to order seconds. Will definitely return, great place for special occasions.”, a customer at KOTO Villa

We are actively putting out questionnaires for diners and apart from the compliments, we are also learning greatly from all constructive feedback. The goal is to learn tremendously about the new target customers in the shortest time possible and make necessary changes to make sure we are responding to our customers’ needs. Another highlight during this period is that we welcomed a new Enterprise Director who has vast experience in managing food and beverage businesses in Vietnam. He is working hard with the KOTO Villa’s team to make improvements to the menu, services and ambience, which promises to bring a new face for the restaurant in the upcoming months, right in time for the summer.