The case of ALO 116
The Work for the Sustainability of the Program
ALO 116- The Albanian National Child Helpline is a joint initiative of UNICEF office in Albania and Children's Human Rights Center of Albania-CRCA/DCI and has the support of three mobile phone companies Eagle Mobile, AMC and Vodafone Albania as well as the Albtelecom. ALO 116 is a service dedicated to children, which offers psychological counseling, information and referral of cases. This service is available 24/7 for the chi
ALO 116 is a joint initiative of UNICEF office in Albania and Children's Human Rights Center of Albania-CRCA/DCI. ALO 116 is a service dedicated to children, which offers psychological counseling, information and referral of cases. This service is available 24/7 for the children all around Albania. ALO 116 has initiated its work on 1 June 2009 and during these 2 years of implementation has gained an experience as a referral service helping all children in Albania.
Through several lessons learned during this process we have had to increase the number of staff, to categorize issues and to identify the topics which need to be addressed in society. ALO 116 has allowed us to know what are the main issues and problems faced by Albanian children. Through it we have managed to inform and lobby with national policy makers, to raise awareness through the media and events, to assist parents and communities all over the country with the many problems that children.
ALO 116 is an indispensable service for all Albanian children wherever they live and whatever their social or economic status. They all have something to say.First of all we have learned the Albanian children have a lot to say, probably more than what many would have expected. In fact, during these two years we have answered more than 380.000 phone calls from children of all ages, regions, social and economic groups.