By Ansie Sevenster | Project Leader
We have liaised with several people in the health sector and advertised to find a suitable project manager to kick the operational support centre off and take it further. To no avail. We are still looking for a project manager.
In the meantime, we, the three person part time project team are building our contacts and making decisions as to the way forward.
One of the considerations is that at 300 calls a year (approximate figure at the moment) which is slightly less than 1 per day – it may be better to start this off with a single person just being on standby – fielding calls with a simple system and capturing the relevant data and using the data to begin a concept. Thereby proving the worth before going all the way to an operational support centre. This can then build the case for a better system down the line.
We found affordable customer service / operational support centre software with an underlying database that may work for us. Suitable training courses were also investigated and found for operational support centre agents.
Project reports on GlobalGiving are posted directly to globalgiving.org by Project Leaders as they are completed, generally every 3-4 months. To protect the integrity of these documents, GlobalGiving does not alter them; therefore you may find some language or formatting issues.
If you donate to this project or have donated to this project, you can receive an email when this project posts a report. You can also subscribe for reports without donating.
