Childline services run by SBT
Childline (1098) is a 24 hours helpline for children in distress, supported
by the Ministry of Women & Child Development. Salaam Baalak Trust
(SBT) runs Childline services for 3 zones, i.e. New Delhi district, Central
district and Old Delhi Railway Station (Railway Childline).
Childline - SBT works round the clock arranging for the affected child's
immediate needs, ranging from emotional support to medical care, shelter and protection,
before presenting a child before the Child Welfare Committee. Once the child is presented
before the Child Welfare Committee and assigned to a short stay home, Childline takes on the
task of tracing the child's family. Childline - Salaam Baalak Trust creates awareness about child
rights and its helpline service through open house discussions and awareness programmes
conducted at various public spots in the city. Childline - Salaam Baalak Trust synchronises its
work with District Labour Department, Indian Railways, Child Welfare Committee, National
Commission for Protection of Child Rights, Police, local Non-Governmental Organisations
(NGOs) working on children's issues, and other programs of Salaam Baalak Trust.
Break-up of Childline calls/ cases handled by SBT in this period - Jan to June 2022
Zone Girls Boys Total
New Delhi district 172 236 408
Central district 297 152 449
Old Delhi Railway Station 543 108 651
Total 1012 496 1508
Other Activities of Childline- SBT
a. SBT- Childline (3 zones) conducted 15 Police Sensitization Trainings on child rights,
protection and Childline (1098) at different police stations that comes under its
b. SBT- Childline teams conducted 80 Outreach programmes such as Day Awareness, Open
House with children, families and stakeholders and reached out to over 700 people.
Night Outreach was conducted and the participating members held awareness
discussions at dhabas, petroleum pumps, hospitals, bus stands, parks and communities.
c. 21 children were set free from Child Labour at Naraina area on 24th May 2022. SBT van
was broken by the crowed though stone pelting at night but the children rescued were
brought to a shelter home safely.
d. In all 31 children were rescued & freed from child labor and begging from different
locations (Childline zones under SBT).
e. The World Day against Child Labour was observed at Sapera Basti on 12 th June 2022. 80
community people along with children participated in the rally.
f. International Women’s Day was celebrated with an NGO- Plan India on 8 th March 2022
at Mahipalpur. SBT team sensitized people there about child marriage, sharing that it is
prohibited and a violation of laws and child rights.
g. The National Girl Child Day (24 th January) was celebrated with the communities in
Baljeet Nagar, Lal Mandir. People were aware about sex selective abortion and child
h. A workshop on Social Investigation Report (SIR) was facilitated by SBT- Childline
members at Delhi Commission for Protection of Child Rights (DCPCR) on 27 th May 2022.
i. Childline- SBT organized 2 sensitization programmes with Anganwadi workers at Karol
bagh, Anand Parvat and Hardyan Singh Road. Participants were made aware about 1098
and open discussions were held on children’s issues and services for them.
j. International Yoga Day was celebrated with children at Naraina Cantonment Playground
on 20 th June 2022.
k. Three Child Help Group meetings were conducted in which primary railway officials met
and discussed the issues regarding Child Help Desk (CHD) running and children helped.
The Station Manager has a very positive approach towards Childline- SBT.
l. SBT- Childline conducted 617 children rescues at different areas of its jurisdiction due to
which the children were freed from child labour, bonded child labour, begging and
m. SBT-Childline teams assisted in the process of providing Aadhaar card to 14 children so
as to connect them with government schemes.
n. Ration was distributed to 41 children (families in distress) based on emergency calls
Food and Nutrition at Salaam Baalak Trust
SBT recognises that nutritious food is vital for children’s growth and development, and very
significant for children coming from vulnerable backgrounds. To meet the nutritional needs of
children, nutritionally-balanced and hot-cooked meals are served at 7 residential centres and
10 contact points (street corners, markets, parks, etc.) The meals are prepared in the kitchen
space provided at the residential centres under the supervision of staff members to ensure safe
and hygienic practices. In some cases, children have special nutritional requirements due to
illness such as tuberculosis and malnutrition. Such children are provided with special nutrition
including protein supplements, additional servings of fruits and milk as prescribed by the
Numbers of children catered to
Through the 7 shelters SBT provides food to nearly 1000 children on a daily basis. The number
of children at the contact points varies from 20 to 100 children. Last year (April 2021 to March
2022), SBT reached out to 4704 children (1871 girls and 2833 boys) in need of care and
Food Provision and Menu
At each shelter, SBT provides meals 4 times i.e. breakfast, lunch, evening snacks and dinner. We
provide special meal like non veg, 1 once in a month, egg 3 times a week ,special feast like
matter paneer, puri, raita and sweets during special occasions like Holi, Republic Day, etc.
At each shelter, while preparing the menu, children’s views are taken by having meeting with
In order to ensure quality and tasty food provision to children stringent quality checks are made
by the coordinator and staff at the home at different stages from buying the raw materials to
preparing the actual food. Staff members make regular checks in a day in the kitchen while
meals are being prepared so that the cooks observe cleanliness and hygiene. In addition, before
the meals are served to the children, the coordinator or a staff member tastes all the dishes to
ensure food is palatable and safe. To further improve the quality of meals the budget for
breakfast, lunch and dinner has been increased.
Apart from the regular meals, special nutrition is provided to weak or ill children on doctor’s
advice. Special nutrition comprises milk, eggs, paneer, curd, juice, etc.
Sometimes special meals are provided to children as people donate on special occasions. So
children get to enjoy puri sabji, daal makhani, pulao, sweets, ice cream, etc.
Impacts of Nutritious Food on Children
SBT staff including the medical team members have observed the following changes in children
due to the adequate and proper food provision to children under SBT care:
Medical check-ups show that most of the children are growing according to their age
with ideal body weight and height.
There are less cases of illness or sickness in the children’s home.
Children are enjoying the meals, eating together (regular feedback taken)
Children are learning to eat together, share and serve others
Children have developed the habit of praying before the meals (being grateful, thankful)
Since meals are served at a particular time, children are acquiring a sense of having
meals on time (punctuality)
Testimonies of a children
Mohan (name changed), a child suffering from tuberculosis said “ jab se mai bimar hua
sirji ne mujhe 6 mahine tak daba diya es ke sath hame egg, milk, fruits, paneer,
bournvita, daily milta gaya es se mai thik ho gay ab mai school jar aha hu sir ji ka
dhanybad” (I have been down with illness for 6 months but with the provision of eggs,
milk, fruits, paneer, bournvita daily I have recovered, going to school now. Thanks to
A child, Shobha said “My sudden weight loss and weakness led to a routine medical
check–up wherein I was diagnosed with Tuberculosis. Apart from medication, I was
advised to take milk daily along with fruits. This special diet has helped me, as now my
weight has improved.”
Testimonies of staff members
Neelam (food incharge, Udaan Home) says “Morning breakfast is provided to all children
before 7:00 AM on school days and before 8:00 AM on holidays. The menu is fixed, but
at times we make changes depending on the weather and availability of ingredients.”
Sarita (medical social worker) expresses “special diet includes seasonal fruits, eggs and
milk, given as advised by the doctor. It is given on regular basis. Considerable
improvement in the health status of many girls is visible and recorded.”
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