Shelter The National Campaign for Homeless People Ltd

Shelter, the National Campaign for Homeless People Limited, is a registered charity that exists to defend the right to a safe home and to tackle homelessness and housing injustice. Established in 1966, Shelter's charitable objects are to relieve homelessness and housing need, and to advance public education and awareness in relation to housing and homelessness. Through advice, support, legal services, research, policy work and campaigning, Shelter works to ensure that everyone has access to a safe, secure and affordable home. Shelter operates across England and Scotland through two national directorates, Shelter England and Shelter Scotland. Shelter, the National Campaign for Homeless P... read more Shelter, the National Campaign for Homeless People Limited, is a registered charity that exists to defend the right to a safe home and to tackle homelessness and housing injustice. Established in 1966, Shelter's charitable objects are to relieve homelessness and housing need, and to advance public education and awareness in relation to housing and homelessness. Through advice, support, legal services, research, policy work and campaigning, Shelter works to ensure that everyone has access to a safe, secure and affordable home. Shelter operates across England and Scotland through two national directorates, Shelter England and Shelter Scotland. Shelter, the National Campaign for Homeless People Limited, is registered with the Charity Commission for England and Wales (No. 263710) and the Office of the Scottish Charity Regulator (No. SC002327). While united by a common mission, governance framework and organisational strategy, each directorate operates within its own legal and policy context. This enables Shelter to respond effectively to the different housing challenges and public policy environments that exist across the two nations while benefiting from shared expertise, infrastructure and organisational resources. The project activity supported through Twilio's Digital Innovation Grant will be delivered by Shelter Scotland. Shelter Scotland exists to defend the right to a safe home and tackle the devastating impact Scotland's housing emergency has on people and communities. Scotland is currently experiencing record levels of homelessness, increasing pressure on temporary accommodation and a chronic shortage of social housing. Shelter Scotland combines direct support for people facing housing insecurity with policy, practice and systems-change work designed to address the root causes of housing injustice. Each year we support thousands of people experiencing homelessness and housing insecurity through six areas of work: 1. National Helpline and Webchat providing urgent housing advice and homelessness prevention support 2. Digital Housing Advice providing trusted and accessible rights information and self-help resources with over a million visits annually 3. Community Services embedded locally across Scotland, supporting individuals and strengthening community capacity and grassroots action 4. Training and Professional Development providing established paid housing-rights training used by local authorities, housing providers, public bodies and third-sector organisations to build knowledge and improve practice. 5. Law Service delivering specialist legal representation and challenging unlawful practice 6. Advocacy, Campaigning and Policy Influencing, using lived experience and evidence to secure systemic change. We work with communities facing the greatest barriers to housing rights, including people experiencing homelessness, refugees and migrants, Black People and People of Colour (BPoC), disabled people, women experiencing abuse, people living in poverty and those facing digital exclusion. Through national services and partnerships with grassroots organisations we reach people often excluded from traditional advice and support. A significant development in our recent work is our growing understanding of how systemic racism shapes housing outcomes and access to rights. Our 2025-29 strategy places greater emphasis on securing change beyond individual casework. We describe this as focusing on People, Policy and Practice: supporting people facing housing injustice today, while changing the systems and behaviours that drive it.