Donor Communication and Providing Tax Information
Once you create your giving experience, you can determine a number of opportunities to
communicate regularly to your donors in hopes of keeping them engaged.
One critical piece of communication that all giving experiences should include is a thank you
email. Of course, donors should be thanked for their donation - and in the process, this is a great
opportunity to also give the donor a sense for the impact their donation might have. In addition
to thanking the donor, the "thank you email" is the best place to include pertinent tax
information that the donor will need at tax time.
Lastly, the thank you note is a great place to remind donors that they will be able to stay
connected to the project through project progress reports that will be automatically sent to
them via email.
Below are a few of the components that should be included in your post-donation "thank you"
Sample "thank you" communication
Thank you for giving to projects through [your giving experience]. Your contribution is
supporting the work of amazing individuals who are leading these projects in local
communities around the world.
Sample progress report communication
In the coming months, you'll receive authentic progress updates as they are posted by
the projects. You'll know how your contribution is being put to work, and the results that are
being achieved. Once you've read a progress report, please feedback on it - your reactions
and comments are valuable to Project Leaders.
Transaction summary and tax information
Here's a summary of your transaction:
TOTAL TAX DEDUCTIBLE CONTRIBUTION: $XX.00
Invoice #: R108603-GC327355-CBcb01
This donation was processed by the GlobalGiving Foundation, a US 501(c)3 organization.
Gifts to the GlobalGiving Foundation represent an irrevocable donation, are non-refundable, and do not pay dividends or interest income. The GlobalGiving Foundation has provided no goods or services in consideration for your gift.
The GlobalGiving Foundation's tax-exempt ID number is 30-0108263.
And, then, of course, your organization's closing message and signature.