As of December 31, 2010, Opportunity Mexico surpassed its target to reach 6,000 families by serving 6,259 active loan clients through three branches. In the past two years, Opportunity Mexico has been working hard to build its client base and reach more people with microfinance solutions to help them work their way out of poverty. Under the leadership of CEO Maria Clara Martinez, the institution has revamped its processes and increased its outreach by more than 27%, up from 4,907 loan clients one year ago. The team retained its 100% rate of operational sustainability during this time of significant growth.
Opportunity Mexico continues to improve its operational processes and expand its base in 2011, aiming to double loan client outreach. The institution will also launch individual loan products in June 2011 to provide qualified clients with training and loans geared toward established businesses. In 2010, Opportunity Mexico grew by establishing a partnership with the Youth Integration Center (a Mexican government entity) to provide clients with awareness training to prevent domestic violence and substance abuse. They also enhanced existing, and developing new, staff training modules to achieve its goal of standardizing all processes and provide its clients with consistent financial products and services, and exceptional customer care. Opportunity also conducted monthly loan officer training to enhance staff members’ skills and successfully instill clients with confidence, motivation and transformation within the Trust Group methodology. In addition, a partnership with Alpha International was established to provide all staff with foundational training in Christian principles. All the participants agreed that the training will positively impact their ability to be effective in their roles.
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