Free helpline for 100,000 people with MS in UK

by Multiple Sclerosis Trust
Jul 18, 2013

The world of MS is ever changing

The world of MS is ever changing. There are several new important disease-modifying drugs in the pipeline; the economic situation has left more people worried about jobs and benefits; NHS changes are offering challenges to the services people with MS depend on; wider use of the internet and social networking means people with MS want to access information in different ways.

What doesn’t change, however, is the need of people with MS for reliable, accurate information from a source they can trust, and this is what the MS Trust continues to offer, to more people every year.

Despite being small, the MS Trust has come to be recognised as the definitive source of health information for people living with MS and demand for our services continues to grow. At the end of 2006, for instance, we were in contact with 25,900 people in the MS community; by the end of 2012 this had risen to 44,000. In 2006 we received 135 detailed enquiries a month, needing research and a tailored personal response; in 2012 it was 226 per month – an increase of 67%.

We anticipate no falling-off in this increased pressure of demand. More than 50 people are diagnosed with MS in the UK every week. Recent research we commissioned among newly-diagnosed people demonstrated that the proliferation of unmediated information on the internet has made it even more of a struggle for them to find practical, unbiased information.

The MS Trust provides independent, accurate information which helps people with MS to understand more about their condition and about how they can maintain as active, normal and independent a lifestyle as possible. Thank you very much for supporting this essential work.



About Project Reports

Project Reports on GlobalGiving are posted directly to by Project Leaders as they are completed, generally every 3-4 months. To protect the integrity of these documents, GlobalGiving does not alter them; therefore you may find some language or formatting issues.

If you donate to this project or have donated to this project, you will get an e-mail when this project posts a report. You can also subscribe for reports via e-mail without donating.

Get Reports via Email

We'll only email you new reports and updates about this project.

Organization Information

Multiple Sclerosis Trust

Location: Letchworth Garden City, Hertfordshire - United Kingdom
Website: http:/​/​​
Project Leader:
Emily Long
Letchworth Garden City, Hertfordshire United Kingdom

Learn more about GlobalGiving

Teenage Science Students
Vetting +
Due Diligence


Woman Holding a Gift Card
Gift Cards

Young Girl with a Bicycle

Sign up for the GlobalGiving Newsletter

WARNING: Javascript is currently disabled or is not available in your browser. GlobalGiving makes extensive use of Javascript and will not function properly with Javascript disabled. Please enable Javascript and refresh this page.