Free helpline for 100,000 people with MS in UK

by Multiple Sclerosis Trust
Vetted
Mar 11, 2013

Survey shows people value our enquiry service

"What
"What's the best thing about the service?"

During November 2012, we asked callers to our enquiry service to complete a survey about the support they received from the MS Trust. The 37 responses we received were on the whole very positive and showed that people really valued the information and support they were given.

Some of the common reasons for calling included help with treatment decisions, access to health services, support with work related issues, and people wanting to understand more about MS and how it might affect them or their loved ones.

On average, 83% of the people we surveyed said that contact with our enquiry service increased their understanding and knowledge of MS and 88% said it increased their confidence in dealing with the issue they called about.

“It helped us in deciding whether my husband should take the drug treatment being offered (he decided he would) and I intend to follow your suggestions about where to get first aid training to help my husband when he chokes on food.” Anon

94% of the people who responded to our survey said that they would contact the MS Trust again if they needed information about MS in the future.

 “You actually got to speak to a real person who seemed to have the time to talk through the things I needed to discuss. They were prepared to go away and research the information I needed and send it to me.” Anon

“It built my confidence to now tell people I have MS.” Anon

It costs £200 a day to keep our freephone enquiry service running. Thank you for donating towards this project and helping us to make a difference in the lives of people affected by multiple sclerosis.

During November 2012, we asked callers to our enquiry service to complete a survey about the support they received from the MS Trust. The 37 responses we received were on the whole very positive and showed that people really valued the information they were given.

 

Some of the common reasons for calling included help with treatment decisions, access to health services, support with work related issues, and people wanting to understand more about MS and how it might affect them or their loved ones.

 

On average, 83% of the people we surveyed said that contact with our Information Service increased their understanding and knowledge of MS and 88% said it increased their confidence in dealing with the issue they called about.

 

“It helped us in deciding whether my husband should take the drug treatment being offered (he decided he would) and I intend to follow your suggestions about where to get first aid training to help my husband when he chokes on food.” Anon

 

94% of the people who responded to our survey said that they would contact our Information Service again if they needed information about MS in the future.

 

 “You actually got to speak to a real person who seemed to have the time to talk through the things I needed to discuss. They were prepared to go away and research the information I needed and send it to me.” Anon

 

“It built my confidence to now tell people I have MS.” Anon

 

It costs £200 a day to keep our freephone Information Service running. Thank you for donating towards this project and helping us to make a difference in the lives of people affected by multiple sclerosis.

 

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Organization Information

Multiple Sclerosis Trust

Location: Letchworth Garden City, Hertfordshire - United Kingdom
Website: http:/​/​www.mstrust.org.uk/​
Project Leader:
Emily Long
Letchworth Garden City, Hertfordshire United Kingdom

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