Free helpline for 100,000 people with MS in UK

by Multiple Sclerosis Trust Vetted since 2010


With an ever increasing amount of information available online, it can be very difficult for someone struggling to adapt to a diagnosis of MS, or a worrying new symptom, to find information they can really trust. Our Information Officers work to interpret all the latest evidence available to provide the most accurate and useful information, free of charge and personalised to the individual, helping people to manage their MS better and live a fuller life.

total goal
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There are approximately 100,000 people with MS in the UK but as the condition can have a wider impact we estimate that 250,000 people are affected. People with MS, their families and friends, and the health professionals who work with them, often can't find or access the information and support they need. MS affects everyone differently so people can have different needs at different times. Simply searching the internet can confuse and worry people even more.


The enquiry service provides individuals with information that is reliable and independent and can be personalised to suit their specific need at that time. It means people have instant access to information which will help them with their diagnosis or any changes in their MS.

Long-Term Impact

The enquiry service could potentially provide personalised information and support to all 100,000 people with MS in the UK. If people have access to the right information at the right time, they can manage their MS better and live fuller lives.

Additional Documentation

This project has provided additional documentation in a PDF file (projdoc.pdf).


Multiple Sclerosis Trust

Organization Information

Multiple Sclerosis Trust

Location: Letchworth Garden City, Hertfordshire - United Kingdom
Website: http:/​/​​
Project Leader:
Lisa Brooker
Letchworth Garden City, Hertfordshire United Kingdom

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