Strengthening Helpline Service for Children

by Enhancing Child Focused Activities (ECFA)
Strengthening Helpline Service for Children


The call center will provide services with a capacity that can receive up to 35 calls coming from mobile and landline telephones at a time. The child helpline service is anticipated to contribute a lot for the protection of vulnerable and abused children. Children will have a confidential access to report their cases, to get online counselling and referred for other services.

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Researches and data are collected by international organization, CHI indicates that violence and abuse are one of the major evils that challenge the healthy growth and development of children and youth. Children are abused by their parents, relatives, teachers and other perpetrators. Most of these cases are not reported. Most of abused children do not report their cases because of fear of revenge, social taboos, and lack of awareness about their writes and available protection services.


Implementation strategy 1. Helpline services : What the Helpline offers: Counselling Referrals Avail information's 2. Awareness raising : Need for raising awareness of the child helpline number: 3. Manipulating Data : Increased knowledge and use it to seek solutions for child protection. Present and convince the Government on the State of the child to establish a national helpline. 4. Referral Network Coordination of a regional network build capacity of focused sectors

Long-Term Impact

1. Improved digitalizing and accessible toll free telephone line for callers Child helplines 2. Strengthen child helpline services establishing referral path-ways among child protection actors working in the five cities of the project. 3. Strengthen institutional capacity of government Child Protection structures and stakeholders on case referral and case management 4. Improved evidence-based approach through accessing analyzed data's (CHL online and in physical reported cases).

Additional Documentation

This project has provided additional documentation in a DOCX file (projdoc.docx).


Organization Information

Enhancing Child Focused Activities (ECFA)

Location: Jemal Megazen - Ethiopia
Enhancing Child Focused Activities (ECFA)
Yisrak wassie
Project Leader:
Yisrak wassie
Jemal Megazen , Oromiya, East Showa Zone Ethiopia

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