Feedback Labs and our members provide a variety of training opportunities throughout the year for professionals and students in the aid, philanthropy, and government sectors to learn more about constituent feedback and how they can make it part of their work. Constituent feedback is critical to an effective and ethical organization. Feedback Labs' membership is more than 400 organizations, many of whom offer excellent training, in addition to the courses and conferences hosted by Feedback Labs.
We know that listening to constituent (or beneficiary) feedback is a critical component of an effective nonprofit. Integrating feedback into the development and delivery of services materially increases their impact, as well as constituent satisfaction. However, there are very few opportunities for practitioners in the aid, development, government or philanthropic sectors to access quality, vetted learning opportunities to improve their feedback mechanisms and soft skills.
This project supports young professionals in aid, development, government, and philanthropy to learn more about both the theory and practice of closing feedback loops by providing scholarships and other resources that can be used to access a suite of trainings and conferences offered by Feedback Labs and the larger community, such as the Feedback Summit, Crash Course, and other conferences, in the United States and around the world.
In the long-term, Feedback Labs and its partners aim to radically change the way aid, government, and philanthropic decisions are made, by centering and empowering constituent voice as the primary piece of evidence in those decision making processes. Such norm changes are achieved when a critical mass of practitioners evolve the way they do their work- from "expert-based" decision making to placing greater emphasis and trust in the tacit and native knowledge of constituent communities.