As part of our effort to maintain the high quality of projects on our site, GlobalGiving regularly sends representatives into the field to visit our partner organizations and monitor the projects that are listed on GlobalGiving.
GlobalGiving representatives visited Gwalior Childrens Hospital Charity’s projects at the Snehelaya campus in India in 2015. During the visits, a number of concerns were identified, particularly with the children's home and healthcare center projects.
Due to the seriousness of the concerns raised GlobalGiving has removed Gwalior Childrens Hospital Charity from GlobalGiving's websites. This means that the organization can no longer receive donations through these platforms. Some of the concerns raised were in regards to a lack of policies and procedures to protect the organization’s constituents and employees. It should be noted that these concerns relate to the children's home, not the school on the Snehelaya campus.
Although Gwalior Childrens Hospital Charity has indeed done great work in India, GlobalGiving has taken these steps to encourage Gwalior Childrens Hospital Charity to make necessary improvements, and to ensure integrity of our vetting process.
GlobalGiving takes the site visits very seriously: we consider them a part of our vetting and review process, and require them as part of our terms and conditions for nonprofits to join the platform.
We are committed to ensuring that our donors have a meaningful giving experience on GlobalGiving. If you are unsatisfied with your donation to this project, we can offer you the GlobalGiving Guarantee. The GlobalGiving Guarantee will come in the form of a gift certificate equal to the value of the original donation, which you are invited to contribute to another project on the site.
If you have any questions or would like to invoke the GlobalGiving Guarantee please contact GlobalGiving at email@example.com