{"id":12076,"date":"2018-09-12T16:40:45","date_gmt":"2018-09-12T21:40:45","guid":{"rendered":"http:\/\/www.globalgiving.org\/learn\/?p=12076"},"modified":"2024-10-31T14:53:42","modified_gmt":"2024-10-31T18:53:42","slug":"pro-bono-technology-project-supplement","status":"publish","type":"post","link":"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/","title":{"rendered":"GUIDE: How To Adopt A Customer-Centric Approach In Your Pro Bono Technology Project"},"content":{"rendered":"<h3>Overview<\/h3>\n<p>Technology has the power to unlock new possibilities for people and for the planet. But not everyone is benefiting equally. <\/p>\n<p>Nonprofits on average spend less than 6% of their total operating budget on technology, with a mere 28% of organizations often or regularly using technology volunteers, according to an <a href=\"https:\/\/www.nten.org\/wp-content\/uploads\/2017\/05\/Staffing_Report2016_v12.pdf\" rel=\"noopener\" target=\"_blank\">NTEN study<\/a>. <\/p>\n<p>Pro bono service from the corporate sector can help enable nonprofits with technology, processes and people, giving them what they need to thrive. Ultimately, pro bono partnerships in technology have the potential to bridge the growing digital divide\u2014if approached strategically.<\/p>\n<p>A new supplement to \u201c<a href=\"https:\/\/www.globalgiving.org\/learn\/technology-for-nonprofits-guide\/\" rel=\"noopener\" target=\"_blank\">Transforming Technology Pro Bono<\/a>,\u201d a publication from the VMware and Taproot Foundations, is designed to help. It expands on initial research, which introduced the Solution Development Framework, a phased-approach to discover, design, implement, and maintain sustainable solutions that meet nonprofit needs. <\/p>\n<p>The &#8220;<a href=\"https:\/\/hs.globalgiving.org\/free-pro-bono-technology-supplement\" rel=\"noopener\" target=\"_blank\">Transforming Technology Pro Bono Supplement\u2014Discover and Design<\/a>&#8221; focuses on how to take a customer-centric approach to the discover and design phases of any pro bono technology project. <a href=\"https:\/\/hs.globalgiving.org\/free-pro-bono-technology-supplement\" rel=\"noopener\" target=\"_blank\">You can now get a copy sent straight to your inbox<\/a>.<\/p>\n<h3>Key Takeaways<\/h3>\n<p>Studies <a href=\"https:\/\/www.ibm.com\/design\/thinking\/static\/media\/Enterprise-Design-Thinking-Report.8ab1e9e1.pdf\" rel=\"noopener\" target=\"_blank\">show<\/a> that investing in the discover and design phases with a customer can result in going to market 2x faster with 50% fewer bugs or defects.<\/p>\n<p>\u201cSuccessful technology pro bono projects require seeing the nonprofit as the customer. This means investing in discovering what the nonprofit needs and then designing a sustainable solution together that the nonprofit needs, uses and maintains,\u201d said the supplement\u2019s author, Ava Kuhlen. <\/p>\n<p>Pro bono technology projects not only have the potential to help transform the nonprofit sector, but also provide an experiential learning opportunity for technology professionals and nonprofit staff to develop as leaders. Notably, people have an opportunity to hone the talents required for the workforce of the future by navigating volatility, uncertainty, complexity, and ambiguity.<\/p>\n<p>Inside this guide, you will find:<\/p>\n<ul>\n<li>A glossary of helpful terms<\/li>\n<li>Guiding questions for the discovery assessment phase of a pro bono technology project<\/li>\n<li>Guiding questions for the design phase of a pro bono technology project<\/li>\n<\/ul>\n<h3>Logistics<\/h3>\n<p><strong>Length:<\/strong> 13 pages<br \/>\n<strong>Level:<\/strong> Advanced<\/p>\n<p>This supplement, <a href=\"https:\/\/www.globalgiving.org\/learn\/technology-for-nonprofits-guide\/\" rel=\"noopener\" target=\"_blank\">its parent publication<\/a>, and the Solution Development Framework can be adopted by technology professionals, nonprofit staff, corporate engagement programs, and donors to help enable nonprofits with technology to run more efficiently, ultimately better serving their respective missions. Read the supplement and parent publication before undertaking a pro bono technology project and refer to it as needed for resources and advice throughout the project.<\/p>\n<p align=\"center\"><a href=\"https:\/\/hs.globalgiving.org\/free-pro-bono-technology-supplement\" rel=\"noopener\" target=\"_blank\">Get a copy of the pro bono planning supplement delivered to your inbox now<\/a>.<\/strong><\/p>\n<p align=\"center\"><a class=\"btn\" href=\"https:\/\/hs.globalgiving.org\/free-pro-bono-technology-supplement\" rel=\"noopener\" target=\"_blank\"\">Download Now<\/a> <\/p>\n<small class=\"js-learnProjCaption layout_center box_topPaddedHalf text_fontSizeSmallest\"><span class=\"text_4i js-getProjTitle\">Featured Photo: Solar Suitcases for Safer Childbirth in Tanzania<\/span> by <a href=\"https:\/\/www.globalgiving.org\/donate\/9314\/we-care-solar\/?rf=learn\" class=\"js-getOrg link_subtle text_underline text_4n col_defaultText\" target=\"_blank\">WE CARE Solar<\/a><\/small>\n","protected":false},"excerpt":{"rendered":"<p>Download a guide to strengthen the important discover and design phases of your pro bono technology project.<\/p>\n","protected":false},"author":86,"featured_media":12155,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[77],"tags":[20],"coauthors":[2042],"class_list":["post-12076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tools","tag-technology"],"acf":[],"cp_meta_data":{"_edit_lock":["1730401154:4"],"_edit_last":["4"],"_yoast_wpseo_content_score":["30"],"_yoast_wpseo_focuskeywords":["[]"],"_yoast_wpseo_keywordsynonyms":["[\"\"]"],"_yoast_wpseo_primary_category":["77"],"intro":["Download a guide to strengthen the discover and design phases of your pro bono technology project.\r\n<hr>\r\n&nbsp;"],"_intro":["field_581c8d225094f"],"audience":["a:1:{i:0;s:7:\"Company\";}"],"_audience":["field_59cbfbe631a0c"],"nonprofits_featured_post":["no"],"_nonprofits_featured_post":["field_59de55755aeb1"],"companies_featured_post":["no"],"_companies_featured_post":["field_59de561bd6d34"],"donors_featured_post":["no"],"_donors_featured_post":["field_59de5661cb9a2"],"long_featured_image":[""],"_long_featured_image":["field_5819f8103f7df"],"hero_image":[""],"_hero_image":["field_581a1f867a79a"],"post_bottom_cta_url":[""],"_post_bottom_cta_url":["field_581cef001838d"],"post_bottom_cta_anchor_text":[""],"_post_bottom_cta_anchor_text":["field_581cef38e7e5e"],"staff_favorite":["no"],"_staff_favorite":["field_59cbfe0342f46"],"ranking_label":[""],"_ranking_label":["field_59c1391139d75"],"second_author_image":[""],"_second_author_image":["field_59c5533f5c82a"],"third_author_image":[""],"_third_author_image":["field_59c553de5c831"],"_yoast_wpseo_focuskw":["pro bono technology project"],"_yoast_wpseo_linkdex":["77"],"_yoast_wpseo_title":["GUIDE: How To Create A Customer-Centric Pro Bono Technology Project"],"_yoast_wpseo_metadesc":["Download a free guide to strengthen the important discover and design phases of your pro bono technology project."],"_thumbnail_id":["12155"],"_wp_old_date":["2018-09-18"],"main_featured_post":["no"],"_main_featured_post":["field_5bace81ab977c"],"spanish_content":["no"],"_spanish_content":["field_5bbf98a698710"],"_last_editor_used_jetpack":["classic-editor"],"_yoast_wpseo_estimated-reading-time-minutes":["3"],"_yoast_indexnow_last_ping":["1730400823"]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v24.8.1) - 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GlobalGiving\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GlobalGiving\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-09-12T21:40:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-31T18:53:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globalgiving.org\/learn\/wp-content\/uploads\/2018\/09\/Pro-Bono-Technology-Projects_1200.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jessamine Chin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@GlobalGiving\" \/>\n<meta name=\"twitter:site\" content=\"@GlobalGiving\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jessamine Chin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/\"},\"author\":{\"name\":\"Jessamine Chin\",\"@id\":\"https:\/\/www.globalgiving.org\/learn\/#\/schema\/person\/74ad33f906f0f492eb5e49b8717ec787\"},\"headline\":\"GUIDE: How To Adopt A Customer-Centric Approach In Your Pro Bono Technology Project\",\"datePublished\":\"2018-09-12T21:40:45+00:00\",\"dateModified\":\"2024-10-31T18:53:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/\"},\"wordCount\":434,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\/\/www.globalgiving.org\/learn\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.globalgiving.org\/learn\/wp-content\/uploads\/2018\/09\/Pro-Bono-Technology-Projects_1200.jpg\",\"keywords\":[\"Technology\"],\"articleSection\":[\"Tools\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/\",\"url\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/\",\"name\":\"GUIDE: How To Create A Customer-Centric Pro Bono Technology Project\",\"isPartOf\":{\"@id\":\"https:\/\/www.globalgiving.org\/learn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.globalgiving.org\/learn\/wp-content\/uploads\/2018\/09\/Pro-Bono-Technology-Projects_1200.jpg\",\"datePublished\":\"2018-09-12T21:40:45+00:00\",\"dateModified\":\"2024-10-31T18:53:42+00:00\",\"description\":\"Download a free guide to strengthen the important discover and design phases of your pro bono technology project.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/#primaryimage\",\"url\":\"https:\/\/www.globalgiving.org\/learn\/wp-content\/uploads\/2018\/09\/Pro-Bono-Technology-Projects_1200.jpg\",\"contentUrl\":\"https:\/\/www.globalgiving.org\/learn\/wp-content\/uploads\/2018\/09\/Pro-Bono-Technology-Projects_1200.jpg\",\"width\":1200,\"height\":627,\"caption\":\"Pro Bono Technology Projects\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.globalgiving.org\/learn\/pro-bono-technology-project-supplement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.globalgiving.org\/learn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"GUIDE: How To Adopt A Customer-Centric Approach In Your Pro Bono Technology Project\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.globalgiving.org\/learn\/#website\",\"url\":\"https:\/\/www.globalgiving.org\/learn\/\",\"name\":\"Learn - 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