Eli Lilly TB challenge: frequently asked questions & terms and conditions

Global Open LogoAnswers to questions you may have about the Eli Lilly TB Challenge

   

Donations

During what time frame will donations count for the Challenge?

What’s the minimum dollar amount someone can donate?

Can donors give by check?

Do you accept cash donations?

What if my donors don’t have a credit card, PayPal or checks?

What if donors don’t have access to the Internet?

Is there a transaction fee for donations?

Projects

Has GlobalGiving run similar challenges in the past?

How can I edit my projects?

How often should I make changes to my project page?

What is the maximum file size for files I want to upload to my project page?

What if I have more information that donors might want to know?

What happens if I change my project page during the Challenge?

Can we use our project page to sell items for our project?

During the Challenge

How can I thank my donors or see who has donated to my project during the Challenge?

Can I add donors to my own personal mailing list?

Fundraising

Will you, GlobalGiving, find donors for my project?

Will GlobalGiving be promoting my project?

What’s the best way to alert people to the Challenge?

What should I say to people about the Challenge?

Unique Donors

If online donations are made from one email address are they considered unique?  What about if two donors use the same credit card?

What if a husband and wife or local organization donate with separate email addresses, but the same credit card?

How can I track my unique donors versus total donors? Will the Leaderboard show unique or total donors?

How do I know how much total money has been donated to my project?

Terms and Conditions

 

 

Donations

During what time frame will donations count for the Challenge?

Online donations will be accepted through 11:59 pm, United States Eastern Time (GMT - 5) November 30, 2010.  Checks must be received by GlobalGiving on November 29, 2010. 

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What’s the minimum dollar amount someone can donate?

The minimum online donation is $10.

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Can donors give by check?

We accept checks, in US dollars, drawn on banks in the US.  All checks must be received by GlobalGiving by November 29, 2010. In addition, check donors must specify the name of the project on the check on the memo line in order for it to be properly attributed to your project. Checks received after November 29th will be applied to the indicated project, but will not count towards the threshold for qualification or the bounty awards. Checks should be made payable to the GlobalGiving Foundation and should clearly indicate the project to which the funds should be applied. 

Checks issued outside the US will not be accepted.

Mail checks to:  GlobalGiving Foundation, 1023 15th Street NW, 12th Floor, Washington, DC  20009, USA

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Do you accept cash donations?

Unfortunately, we are not able to accept cash donations.

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What if my donors don’t have a credit card, PayPal or checks?

GlobalGiving also accepts bank wire transfers, stock transfers, and private equity shares. For more information on those types of donations, click here.

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What if donors don’t have access to the Internet?

Donors without internet access can donate by check or wire transfer. You could also host a party and give them access to a computer and the internet to help them donate. You might also suggest a local internet café near their home.

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Is there a transaction fee for donations?

Yes, GlobalGiving charges a 15% fee, but works to keep the fees you pay as low as possible while providing you great services and resources.  The 15% fee helps cover the costs we incur to promote your organization and projects, provide you with fundraising training and tools, and maintain and improve our online technology in order to keep you connecting with new donors.

With our new add-on option, we also offer the donor the opportunity to make an additional donation to cover the fee so that you receive the intended amount.

In light of wire fees charged by the participants receiving wire tranfers, organizations based outside the US must raise at least $30 to receive funds from GlobalGiving.

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Projects

Has GlobalGiving run similar challenges in the past

 Yes, we have. Learn about another similar Challenge, which ended in January 2010.  

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How often should I make changes to my project page?

You project page should always reflect the most current contact and project description information related to your project and organization. As long as the information is accurate, you do not have to make changes to your page.

Changes to your project page can be made by logging into your account. If you have any trouble changing your project, please contact Manmeet Mehta at mmehta@globalgiving.com.

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What is the maximum file size for files I want to upload to my Project Page?

5MB.

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What if I have more information that donors might want to know?

If you have more information that isn’t part of your project page, you can send a Project Report! This report will be automatically emailed to all your donors, as well as posted to your project page for potential donors. Project Reports are usually approved and sent out within 24 hours of posting Monday – Friday.

While you are required to post Project Reports at least 4 times every year, you can certainly post more often if you have great news to share with donors. We encourage that! This will also help your ranking among lists of projects on GlobalGiving. Donors like projects that have recent reports.

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What happens if I change my project page during the Challenge?

If you need to make changes to your project page during the Challenge, you should login to your account, click on your project name, make your edits, and resubmit the project.  Your project will remain active and can receive donations, but the changes will reflect on the page only after you have submitted the project and it has been reapproved.  

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Can we use our project page to sell items for our project?

Currently the project pages are not built to accommodate other information besides what is already featured. There is an opportunity to provide a link to an organization’s website, where you may have other featured opportunities, but at this time you cannot include outside marketing opportunities on GlobalGiving.

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During the Challenge

How can I thank my donors or see who has donated to my project during the Challenge?

You can easily view a report of all your project's donors when you login to your account and click on Donation Manager.  In the Donation Mangager, you can click on any donor's email address to send an individual customized thank you email to that donor.  Keep in mind that if you'd like to send a message to all your donors at once, you can submit a Project Report.   

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Can I add donors to my own personal mailing list?

Please only thank your donors for their contribution. If you have your own personal mailing list, you may give them the opportunity to sign up in your thank you email. But being a donor through GlobalGiving does not automatically sign them up for your mailing list. Doing this would violate CAN-SPAM rules in the US, and does not create good ongoing relationships with your donors.

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Fundraising

Will GlobalGiving find donors for my project?

GlobalGiving is excited to have you join our network of projects. As your partner, we are using our marketing power and donor base to let people know about donation opportunities. If you complete the Challenge, you will also be eligible to be included in future campaigns on GlobalGiving and with corporate partners.

GlobalGiving will be marketing the Challenge overall, but not individual projects. In all of our previous Challenges, most Project Leaders have said that they found the most success reaching out to their personal networks to complete the Challenge. Current supporters were more likely to donate during the Challenge than completely new donors.

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Will GlobalGiving be promoting my project?

We have an large number of projects in the Eli Lilly TB Challenge.  With such a large amount of projects, GlobalGiving is not able to promote single projects individually. We will have the Eli Lilly TB Challenge featured on our homepage, but not individual projects. We are happy to support social media outreach initiated by you – through Twitter, Facebook and blogs. But in order to remain neutral, we will not initiate the promotion of individual projects.

When promoting your own project, we encourage you to send your friends, family and networks directly to your project page and not the GlobalGiving homepage. Sending them exactly where they need to go will increase the chances of donation.

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What’s the best way to alert people to the Challenge?

If you already have a donor network, you can email them about the Challenge.  We have provided some sample emails in the Toolkit (Fundraising and Marketing Resources) for you to send to your donors. All you have to do is fill in the blanks with the relevant information to your organization and project. Just make sure to include a link directly to your project page so no one has to wonder where to do go donate.

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What should I say to people about the Challenge?

Whether you email your friends, family and personal network or talk to them in person, emphasize why the Challenge is important to you and your organization. These people know you personally and want to help YOU. If they understand why this Challenge is important to YOU, they are more likely to help.

But also emphasize the deadline for the Challenge. People are more likely to donate if they know that there is a timeline. Creating a sense of urgency encourages donations.

Remind donors that as little as $10 can make a difference. They might think they can’t make an impact, but GlobalGiving is about the power of collective giving. Every donation helps!

You can find more tips about fundraising and talking to donors in the Toolkit (Fundraising and Marketing Resources).

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Unique Donors

 

If online donations are made from one email address are they considered unique?  What about if two donors use the same credit card?

Online donations are considered unique if they are made from separate email addresses. The same credit card may be used for multiple online donations; however this will count as one unique donor. Please note that GlobalGiving maintains the right to make a final decision on all matters concerning the adjudication of unique donors and final results of the Eli Lilly TB Challenge.

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What if a husband and wife or local organization donate with separate email addresses, but the same credit card?

Donations made with separate email addresses, but the same credit card will count as individual donors.

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How can I track my unique donors versus total donors? Will the Leaderboard show unique or total donors?

The Leaderboard shows your unique number of donors. Your project page shows the total number of DONATIONS. Some donors may have given twice and the number on the page can be different. Almost all projects competing in the Challenge will have some donors that are considered duplicates and will be eliminated from the unique donor total. After the final numbers are calculated, most projects “lose” proportionally the same number of unique donors from their total. We have not had a case where calculating unique donors has caused a project to lose ranking.  Don’t hesitate to remind your donors about this when you reach out to them.  But your donations will ALWAYS count towards your dollar total.

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How do I know how much total money has been donated to my project?

Your project page will have real time totals of how much total money has been donated to your project – both during the Challenge and after. Checks are reflected in your donation total within 24 hours of being received at the GlobalGiving office, Monday – Friday.

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terms and conditions

The Eli Lilly TB Challenge is for approved project participants to generate donations for their projects between November 3rd, 2010 (12:01 US Eastern time/GMT -5) and November 30th, 2010 (11:59 pm US Eastern time/GMT -5).

Conditions for Donations and Unique Donor Count

Online donations will be accepted through 11:59 pm US Eastern time (GMT - 5) on November 30, 2010. Checks received through November 29, 2010 will be included in the Challenge and will count towards the number of unique donors for each project. Checks received after November 29, 2010  will be applied to the indicated project, but will not count towards the threshold for qualification or the bounty.  Checks should be made payable to the GlobalGiving Foundation and should clearly indicate the project to which the funds should be applied.

Please note that we are not able to accept cash donations. Two checks issued from the same bank account will be counted as one unique donor. Please be aware that we will be monitoring activity to assure fairness for all participants. Similarly, online donations are considered unique if they are made from separate email addresses.

In light of wire fees charged by the participants receiving banks, organizations based outside the US must raise at least $30 to receive funds from GlobalGiving.

Please note that GlobalGiving maintains the right to make a final decision on all matters concerning the adjudication of unique donors and final results of the Eli Lilly TB Challenge.

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