Frequently Asked Questions about the GlobalGiving Effectiveness Dashboard

Where can I find my Effectiveness Dashboard?

Every organization has its own Effectiveness Dashboard. If you are logged in to your organization account, there are three ways to find your Effectiveness Dashboard:

  1. Click on the link that says "view analytics" under your Listen, Act, or Learn rankings.
  2. Click this link: GlobalGiving Effectiveness Dashboard
  3. Click on your Partner Rewards Status, and you'll see the second tab is your Effectiveness Dashboard.

Does this focus on learning and effectiveness represent a change in mission for GlobalGiving?

No. Our mission has always been centered on the belief that the single most adaptable, agile force for global change is a locally-driven organization. We have developed a platform to provide financial resources to those organizations, and now we are merely building upon that platform to provide an equally important resource: learning tools.

What kind of learning tools will you provide?

At the moment, we already have a system in place called Partner Rewards to assist our partners in improving the quality of their work, and for getting recognition (and more visibility) as a reward for that improvement. However up until now, that has centered on rewarding  our partners’ effectiveness in raising money and communicating with donors, not in becoming more effective overall in achieving their mission. We’re evolving that system so that it better maps with the Listen, Act, Learn and Repeat model of lean startups.

We’ll work directly with our partners to define exactly what sorts of measures we want to establish for each category. For example, in the area of “listening” we can use our platform to provide partners with direct feedback from their community about the impact of specific initiatives they’ve undertaken. We can reward them with “act” points for efforts to gather community feedback outside of our platform, and we can establish a way for them to demonstrate “learning” by analyzing the responses, and planning programmatic changes based on what they’ve learned.

Is this going to create a lot of additional work for my organization?

The Effectiveness Dashboard is not meant to create something that causes extra work for your organization, but rather to allow you to more easily track your progress and make it easier for you to do the activities that help your organization improve and become more effective.  This insight allows you to see what you're already doing and to make informed decisions about what you could do to make your organization even better.

How are you rolling this out?

We’re rolling this out collaboratively in a multi-stage process that looks surprisingly like the the “Listen, Act, Learn. Repeat.” model. We have already been listening to what our partners are most hungry for, so we are going to begin by acting:

1. We’re demonstrating the “Listen, Act, Learn. Repeat.” model in action. At first, we introduced what startup companies call a “minimum viable product” by simply restructuring our existing process-improvement and reward system so that it better maps itself toward the Listen, Act, Learn, Repeat model. This Beta-tool (version 1.0) launched in April 2014, and provided only a small fraction of the learning tools we will ultimately need. The majority of those tools related to fundraising performance. Version 2.0, launched in September 2014, incorporates external tools from other organizations, networks, and companies that help nonprofits with performance improvement.

2a. Gather feedback from nonprofit partners on the kinds of learning tools they are most hungry for—We conducted webinars, online forums and person-to-person interviews to gather feedback from our project partners about just what kinds of measures, incentives and promotions they most need to adapt to and live by this model. We’re still collecting feedback,  please share your thoughts in an email (or many emails!) to projecthelp@globalgiving.org.

  1. Seek the wisdom of best-of-class peers in sharing good practices and implementing new theories—As we are getting feedback from our partners, we are also soliciting feedback from our peers and colleagues on the best ways to share good practices, and how to aggregate well-vetted content that proposes leading-edge theories on the best way to achieve a lasting impact.

3. Revise our learning tools and Partner Rewards incentive system to better reflect what we have learned—Once we have collected enough feedback to create a 1.0 and 2.0 version of our Effectiveness Dashboard, we’ll incorporate some of the key metrics from the Effectiveness Dashboard into the Partner Rewards structure to ensure that the organizations who best demonstrate their own performance improvement will be the ones who garner higher visibility on the website. This will be our first step towards directing more of the funds in the marketplace to the higher-performing organizations (those organizations performing better than they were before because they’ve Listened, Acted, Learned, and Repeated.)

4. Rollout version 3.0, go back to step 1—Using precisely the same methodology, we will continue to roll out consecutive versions of the learning tools. We don’t expect this process to ever end. Instead, we will offer increasingly better versions driven by real feedback to assure we are providing the best tools for the most adaptive and agile organizations to live up to their potential.

How does the Effectiveness Dashboard affect my Partner Rewards status, and ultimately my visibility on the website and in your partnerships and promotions?

Your Effectiveness Dashboard points do not affect your Partner Rewards level right now.  In early 2015, your Effectiveness Dashboard points will contribute to Partner Rewards levels, which is why we’re collecting feedback right now!

You’ve said that this is a tool for us to measure our own progress, but the percentiles listed for Listen, Act, and Learn on the dashboard seem to be comparing us to others, not to our own performance. How is this fair?

We show percentile scores to organizations because we believe everyone deserves feedback about their performance on a global scale. These percentile scores will not affect your Partner Rewards level (i.e. whether you rise from Partner to Leader or Superstar). And we’re working on ways to let you track your own performance (compared to yourself) over time!

I looked at my dashboard, and I'm missing out on points for things I haven't had the opportunity to do yet (like site visits or participating in a certain campaign). How is that fair?

Our Partner Reward levels are based on meeting minimum criteria that every partner organization can achieve the day it joins GlobalGiving. Likewise, the spirit of the Effectiveness Dashboard is to reflect behaviors that any organization can do at any time. We handle all exceptions to this rule by removing them from our calculations for determining your partner reward status, but we do not think it is fair to hide performance feedback on your Effectiveness Dashboard just because some other organization has not had the chance to do the same yet. We created the Effectiveness Dashboard to help your grow into a more effective organization, and for that you need copious amounts of real-time feedback.

The Effectiveness Dashboard is incomplete. How can my organization get credit for all the great learning we do outside of GlobalGiving?

We recognize that learning doesn’t just happen on GlobalGiving. This Effectiveness Dashboard reflects our best efforts to measure learning behavior, based on the data and technical infrastructure we have right now. We had to start somewhere. What’s most important is that we build from this point together, so we want to hear from you. Tell us how your organization learns and we will work on expanding our system to give all organizations credit whenever they engage in the same kind of learning that you do. Email your feedback to projecthelp@globalgiving.org.

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