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Jun 10, 2020

Moving the Feedback Crash Course Online

Puerto Rico attendees design their feedback plans
Puerto Rico attendees design their feedback plans

We believe that understanding the wants and needs of a disaster-affected community is a crucial part of supporting that community. Listening to the people you serve is the first step in identifying an effective response. Listening to adapt service offerings has become even more important during the unprecedented COVID-19 pandemic and its aftermath.   


At Feedback Labs, we are adapting our programs to prepare our community for the changing circumstances brought by COVID-19. We developed an introduction webinar to feedback in COVID-19 responses which can be viewed here (the password is "feedback101!") and are proud to launch our popular Crash Course program online. 


As the world increasingly moves to a digital work environment, we want to ensure a wider audience of feedback practitioners has access to the knowledge, skills, and tools they need to create and sustain meaningful feedback loops. . We are excited to use this opportunity to connect with feedback practitioners across the globe who could not otherwise have joined us at in-person courses.   


We believe that our new and improved digital reach will allow us to help more feedback practitioners hone their practice, and will also inspire us to be more forward-thinking and creative with how we conduct our interactive trainings. Expanding Crash Courses to an International audience in 2019 helped us learn what adaptations we could add to make Crash Courses more culturally and linguistically relevant. We are looking forward to more meaningful lessons and changes as we move online.


Thank you for your continued support as we bring Crash Courses online and to a truly global audience of feedback leaders. If you are interested in attending or hosting a Crash Course, let us know here


Together we can make feedback the norm.


With gratitude, 


Meg & the Feedback Labs Team     

Puerto Rico attendees discuss feedback loops
Puerto Rico attendees discuss feedback loops
Mar 21, 2020

Inviting 36 New Voices to the Conversation

Here at Feedback Labs, we believe that every voice matters. 


Whether you work at a large foundation or a community nonprofit, you are welcomed into the feedback movement. Our worldwide Feedback+ gatherings are grounded in the belief that practitioners should be decision-makers within the feedback movement, and we strive to include changemakers from across the globe regardless of their organizations’ financial ability. That’s why we are so grateful for your support. 


With your donation and the support of GlobalGiving we supported 36 outstanding feedback practitioners to participate in our community’s largest gathering,  Feedback+San Juan. Scholarship recipients invigorated the energy of Feedback+San Juan with their great sessions, creative workshops, and interesting perspectives on panels. Check out an example of their contributions in our latest blog post - Let’s Dance: A New Way to Collaborate -  Written by scholarship recipient, Pavani Peri.


Throughout Feedback+San Juan, scholarship recipients impressed us with their energy, expertise, and willingness to share. Now, we look forward to keeping the tradition going and supporting future cohorts of scholars to attend Feedback+ events. Thank you for your commitment to bringing new voices into the conversation at Feedback Labs events. We are grateful for your continued support as we build community to make feedback the norm. 


Best wishes,


Meg VanDeusen and the Feedback Labs Team

Feb 11, 2020

Feedback Crash Course Goes International

Expectations for the course were met
Expectations for the course were met

We believe that when leaders invest in feedback, they can make monumental changes at their organizations. The Feedback Crash Course program trains individual feedback champions to be fluent in feedback loops, and then and helps them share their learnings with and implement at their organizations. Through the Crash Course, we train nonprofit and foundation leaders in how to build a feedback practice, and foster a growing community of feedback champions.

Now, we are thrilled to officially announce that with the support of GlobalGiving and advocates like you, the Feedback Crash Course has gone international! 

In 2019, we moved our feedback tainings outside of the DC bubble, and hosted Crash Courses in New York City and San Juan, Puerto Rico. On January 23, 2020, we completed our first international Crash Course, in Oaxaca, Mexico. The success of this program illustrated the shared experience of listening, across countries and languages. It also helped us learn what adaptations we can make to the course to make it more culturally and linguistically relevant as we continue to venture forward to sharing the Crash Course worldwide.

What happened at the Oaxaca Crash Course? Attendees started by learning the basics of the feedback loop, through interactive activities, a feedback case study, and table conversations. Then, they collaborated to solve a specific feedback-related challenge that they face in their work. By the end of the day, the attending practitioners created a preliminary feedback plan to meet the needs of their organization and earned their certificates as a feedback pioneer.

The Feedback Crash Course in Oaxaca was a huge success. Attendees rated their experience with an NPS score of 88 (on a scale of -100 to 100), citing the clear instruction, dynamic, participatory activities, and learning materials as what brought the theory and practice to life. One attendee noted that the Crash Course was so useful, that they would deem it necessary for Mexican civil society organizations.

Attendees also gave constructive advice for how to make the Crash Course better! One attendee suggested creating a glossary for the existing concepts in the feedback field so that new practitioners can better understand the context. Other attendees expressed their desire for follow-up with courses to do a deeper dive into specific stages of the loop, and to share feedback knowledge with their organizations. We look forward to exploring some of these additions over the coming year.

What’s next? There was a lot of energy following the day of learning. Crash Course attendees started an email group to share their immediate actions and long term feedback plans and hold each other accountable. Now, they have a community of practice to continue to reach out to and learn with on their feedback journey.

Thank you for your continued support as we bring the Crash Course to new locations to train superstar changemakers across the world. Together, we can make feedback the norm!

With gratitude,

Meg & the Feedback Labs Team

Awards for completing the course
Awards for completing the course
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