Operations Manager at GlobalGiving UK

The Operations Manager will bring a combination of detail, organisation, tenacity, tact, and sparkle to GlobalGiving’s team in London. We are looking for someone who will be the backbone of our organisation: you’ll provide human resources support for our small team, contribute to policy and procedure development, oversee office management, liaise with global colleagues, and support the UK Executive Director on organisational and financial performance.

Our ideal candidate will love working in a small team but also be interested in how our UK operations fit into our broader global organisation and will be eager to ensure smooth global operations. You will have a positive attitude, have a practical and pragmatic approach to your work, the ability to work independently but collaboratively, and be decisive with guidance. Comfort with managing a varied workload and competing timelines, using various digital systems, and analysing and presenting data are critical for this role.

You will be part of a small but mighty team based in London, with colleagues based in the United States, India, and China. We care about using our time, talents, and energy to change the development system by putting people first. We use technology to connect resources and people globally and nurture social connections formed both online and in person.

GlobalGiving exists to transform aid and philanthropy to accelerate community-led change. We are driven by our values: to never settle, remain always open, commit to wow our clients, and listen, act, learn so we innovate and strive for the best.

Key Responsibilities

Organisation Operations (60%)

  • Lead day-to-day operations of the UK charity, including supporting and motivating the UK team to maintain excellent attention to operational systems and processes
  • Ensure GlobalGiving UK maintains a high standard of compliance, staying up-to-date on changing legislation and regulations that might affect the charity
  • Review, update, and develop policies and procedures required to ensure compliance with relevant regulations
  • Ensure staff receive adequate training in key aspects of the business
  • Ensure compliance with all health, safety, and safeguarding guidelines
  • Act as our main point of contact for business suppliers
  • Provide support to the UK Managing Director in maintaining high standards of governance and ensuring timely filing of official documents
  • Act as the day-to-day lead for all human resource matters
  • Conduct all office management duties
  • Support staff in recruiting and supervising volunteers as required
  • Liaise with our global team on operational matters

Strategy & Performance (40%)

  • Provide line management and support to the Finance Officer
  • Work with the Finance Officer to provide concise analysis of operational and financial performance
  • Ensure that management information, budgeting, and planning processes are maintained and embedded across the team
  • Working alongside the UK Managing Director and Programme + Partnerships Manager (and broader global team), play an active role in developing operational strategy and plans
  • Support UK Managing Director in writing and circulating reports and updates to UK and global staff and UK and global boards
  • Lead special projects that enhance our UK and/or global operations to ensure we manage risk and compliance appropriately


  • Act as a deputy for the UK Executive Director at meetings or events as needed
  • Support colleagues (in London and globally) on other activities from time to time


  • Experienced Operations Manager preferably within a charity (or a willingness to learn about charity operations and governance)
  • Solid understanding of systems and processes needed for a small organisation to succeed
  • Experience in financial management, developing and monitoring budgets, and assessing business performance
  • Knowledge of the international development, charity, or social sectors more broadly, such as social enterprise, technology, and innovation or CSR
  • Excellent people and communication skills
  • Ability to develop productive working relationships with different people across a global organisation
  • Exceptional planning, organisation, and attention to detail
  • Ability to take the initiative to start and complete assignments
  • Ability to think critically and strategically and use tact to communicate desired approaches
  • Ability to work with remote colleagues to achieve results
  • Ability to multitask and prioritise key activities
  • Comfort with digital systems and using technology for social good
  • Experience working for a small, lean organisation and experience or interest in effective international grant making are also desirable

Salary: £30,000 - £34,000 pro rata + 5% pension contribution following success completion of probation period

Contract: Permanent

Working hours: Part Time (preferably 22.5 hours per week)

Location: Central London (WC1N)

To apply, you must include a detailed cover letter that addresses how you meet the requirements for this role including examples. Applications that do not include a detailed cover letter will not be considered.

The deadline to apply is 27th June 2018 for applications and interviews will take place 2nd-5th July. Please state in your application if you are unable to make any of these days for interview.

Candidates must already have the full legal right to work in the UK without restriction prior to application.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

“GlobalGiving is my second family I love waking up every morning to come into work because I know I will be met with smiles and genuine interest in what I did over the weekend or how I am doing. Half the time it doesn’t even feel like work. I just sit in an open office with all my friends trying to change the world.”
— Anonymous Employee Review
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