UK Operations Manager (Maternity Cover)


The UK Operations Manager (maternity cover contract) will bring a combination of detail, organisation, tenacity, tact, and sparkle to GlobalGiving’s team in London. We are looking for someone who will be the backbone of our organisation: you’ll provide human resources support for our small team, implement and review policies and procedures, support office management, liaise with global colleagues, and work with the UK Executive Director on organisational and financial management.

Our ideal candidate will love working in a small team but also be interested in how our UK operations fit into our broader global organisation. You’ll have a practical and pragmatic approach to your work, a positive attitude, the ability to work independently as well as collaboratively, and be decisive with guidance. Comfort with managing a varied workload and competing timelines, using various digital systems, and data analysis will critical for this role, and being a people’s person is essential.

You will be part of a small but mighty team based in London, with colleagues also based in the United States, India, and China. We care about using our time, talents, and energy to change the development system by putting people first. We use technology to connect resources and people globally and nurture social connections formed both online and in person.

GlobalGiving exists to transform aid and philanthropy to accelerate community-led change. We are driven by our values: To never settle, remain always open, commit to wow our clients, and listen, act, and learn so we innovate and strive for the best.

Key Responsibilities

Organisational Operations (60%)

  • Lead day-to-day operations of the UK charity, including supporting and motivating the UK team to maintain excellent attention to operational systems and processes
  • Ensure GlobalGiving UK meets a high standard of compliance, staying up-to-date on changing legislation and regulations that might affect the charity
  • Implement policies and procedures required to ensure compliance with relevant regulations
  • Stay up-to-date with charity and HR compliance at all times
  • Ensure staff receive adequate training in key aspects of the business
  • Maintain compliance with all health, safety, and safeguarding guidelines
  • Act as our main point of contact for business suppliers
  • Provide support to the UK Executive Director in maintaining high standards of governance and ensuring timely filing of official documents
  • Act as the day-to-day lead for all human resource matters
  • Conduct all office management duties
  • Support staff in recruiting and supervising volunteers as required
  • Liaise with our global team on operational matters
  • Finance and Strategy (40%)

    • Support bookkeeping staff to ensure accounting software is always up-to-date to provide analysis of operational and financial performance
    • Maintain and manage all financial reporting
    • Complete monthly bank reconciliation for approval by the UK Executive Director
    • Compile all donations received and reconcile for disbursement on a monthly basis
    • Maintain and embed management reporting, budgeting, and planning processes
    • Support UK Executive Director in writing updates for UK and global staff and boards
    • Investigate issues related to data systems and ensure data quality
    • Generate and analyse data reports using Metabase, ClickTime, Salesforce, and other software as needed
    • Respond to incoming enquiries from charity partners regarding disbursements and individual donations
    • Prepare management reports, activity-based costing analysis, and a performance dashboard on a monthly and ad hoc basis
    • Prepare management accounts, annual budget, and programme-specific budgets


    • Act as a deputy for the UK Executive Director as needed
    • Support colleagues in London and globally on other activities on occasion

    Required Qualifications

    • Experienced Operations Manager, preferably within a charity or with a willingness to learn about charity operations and governance
    • Solid understanding of systems and processes needed for a small organisation to succeed
    • Experience in financial management, developing and monitoring budgets, and assessing business performance
    • Accountancy experience, especially keeping records with QuickBooks would be preferable
    • Excellent numeracy skills required
    • Proficient user of MS Excel and MS Word
    • Knowledge of the international development, charity, or social sectors more broadly, such as social enterprise, technology, innovation, or CSR
    • Excellent interpersonal and communication skills with the ability to liaise with partners internationally
    • Highly adaptable in approach and able to build effective relationships with colleagues at all levels of the organisation
    • Ability to develop productive working relationships with different people across the global organisation
    • Exceptional planning, organisation, and attention to detail
    • Ability to take the initiative to start and complete assignments
    • Ability to think critically and strategically and use tact to communicate desired approaches
    • Ability to work with remote colleagues to achieve results
    • Ability to multitask and prioritise key activities
    • Comfort with digital systems and using technology for social good
    • Experience working for a small, lean organisation and experience or interest in effective international grantmaking is also desirable

    Note: Candidates must already have the full legal right to work in the UK without restriction prior to application.

    We are an equal opportunity employer and value diversity in our organisation. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.


    Salary: £28,000-32,000 per annum pro-rata (depending on experience)

    Benefits: 5% pension contribution following successful completion of probation period

    Contract term dates: May 2019 to September 2020

    Working hours: We will consider part-time or full-time applicants but expect a minimum of 30 hours per week

    Location: London City (EC1V 1JX)

    Line management: UK Executive Director

    To apply, you must include a detailed cover letter that addresses how you meet the requirements for this role, including examples. Applications that do not include a detailed cover letter will not be considered.

    The deadline to submit applications is 25th March 2019 at 12 noon GMT and interviews will take place on 29th March. Please state in your application if you are unable to make any of this date for an interview.

    You'll need to upload your CV and a detailed covering letter showing how you meet the requirements for the role.

    How to Apply

    Interested? Great! Apply by 12:00 noon GMT March 25th 2019 using the button below.

    Candidates must already have the full legal right to work in the UK without restriction prior to application.

    We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    “GlobalGiving is my second family I love waking up every morning to come into work because I know I will be met with smiles and genuine interest in what I did over the weekend or how I am doing. Half the time it doesn’t even feel like work. I just sit in an open office with all my friends trying to change the world.”
    — Anonymous Employee Review
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