Are you passionate about providing top-notch customer service in the nonprofit sector? Do you thrive in an environment where you can collaborate across teams and leverage technology to make people smile, laugh, share, and inspire others as a result of their interactions with an organization?
GlobalGiving is looking for a Customer Service Manager to join our team. You will be responsible for standing up and leading our new customer service hub. You will lead a team of employees and contractors, and collaborate with colleagues, to support GlobalGiving’s donors, nonprofit partners, and other stakeholders through first line communications to deliver a positive user experience and user interface. The successful candidate will also continuously improve the systems and processes that GlobalGiving uses to answer questions, resolve issues, and enhance information accessibility.
In this role, you'll have the opportunity to connect anyone who reaches out – from a U.S. donor trying to give to their favorite project, to a nonprofit partner running a school in Thailand, to companies looking for a way to help their employees give back.
We have a casual work atmosphere where everyone’s input and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.
In addition, the ideal candidate would also have some or all of the following qualifications:
Starting salary range: $85k to $95k.
Benefits include flexible work hours, remote work options, up to 5 weeks of paid time off per year, professional development opportunities, and a meaningful job where you can go home at night and say, "Today, my work helped more than 700 kids get their essential health and educational needs met." (One of many true stories.) And of course, we've also got you covered with benefits like health care, dental/vision, paid family leave, paid sabbaticals, commuter benefits, and 401K.
This is a full-time position reporting to the Director of Global Operations. This role can either be based in GlobalGiving’s headquarters in Washington, D.C., with remote working options, or operate fully remotely from anywhere in the US as long as most of the workday overlaps with US/Eastern time. If you intend to apply as a fully remote-worker, be prepared to speak about your experience with remote employment in the recruitment process.
In efforts to safeguard the health of our employees and their families, GlobalGiving requires all employees to adhere to the GlobalGiving Vaccination Mandate policy upon their start date. New employees will be required to be fully vaccinated upon their start date, if expected to work from the office. New employees working remotely who will have occasional contact with the office and/or co-workers will also be required to be fully vaccinated.
Applicants must reside in the United States. Applicants must be able to demonstrate that they have legal authorization to work in the United States for the duration of the position. GlobalGiving does not sponsor employment visas.
We are an equal opportunity employer and value diversity in our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.