Are you passionate about providing top-notch customer service to a community of impressive nonprofit partners? Do you thrive in a fast-paced environment where you can support partners from all over the world?
GlobalGiving is looking for a Community Engagement Associate to join our team.
You will be responsible for maintaining service level agreements (SLAs) for timely response to donor inquiries (via email, phone, chat, and case management systems like Salesforce and Zendesk). You'll have the opportunity to engage our users whenever possible. We want people to smile, laugh, share, and inspire others as a result of their interactions with GlobalGiving.
The successful candidate will follow customer service best practices and will train the team to represent GlobalGiving’s values and mission through every interaction.
We have a casual work atmosphere where everyone’s input and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.
For our team to be a great fit for you, the following qualifications should resonate with you:
In addition, the ideal candidate would also have some or all of the following qualifications:
Salary range: $40k to $50k.
Benefits include flexible work hours, remote work options, 5 weeks of paid time off per year, professional development opportunities, and a meaningful job where you can go home at night and say, "Today, my work helped more than 700 kids get their essential health and educational needs met.” (One of many true stories.) And of course, we've also got you covered with benefits like health care, dental/vision, paid family leave, paid sabbaticals, commuter benefits, and 401K.
This is a full-time position reporting to the Senior Community Engagement Manager and will be filled remotely for the duration of the COVID-19 pandemic. Once in-office operations can safely resume, this role will be based in GlobalGiving’s headquarters in Washington, D.C.
Applicants must reside in the United States. Applicants must be able to demonstrate that they have legal authorization to work in the United States for the duration of the position. GlobalGiving does not sponsor employment visas.
We are an equal opportunity employer and value diversity in our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.