Zela Zacarias Uqueieo, 32, is a customer service supervisor at Opportunity International’s Maputo Branch in Mozambique. Zela got married right out of high school, and delayed her dreams of attending university for awhile to take care of her husband and her two sons, aged five and eight. Now, at night, she takes classes toward a degree in human resource management. “It’s hard, but what motivates me is increasing my knowledge so I can better serve our customers.”
Zela joined Opportunity five years ago, after working as a cashier at a commercial bank for four years. Zela was selected to take part in the 10,000 Women Emerging Leaders Program, and feels that it will benefit her career and help her reach her goal of becoming a branch manager and someday, a director. She says that she has enjoyed the training with managers from other Opportunity banks in Africa and that she has learned a lot from them about how to deal with customers and help solve their problems. “I’ve discovered some tools that we are not using that would be good for us and for our clients, she says. “This training will benefit Opportunity because I’ll be able to take this experience and share it with my colleagues throughout Mozambique.”
Zela is one of many inspirational stories. To read about successful clients and to hear the stories of other women who have taken part in the 10,000 Emerging Leaders Program visit http://www.opportunity.org/media-center/stories/.
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