Having provided over 790,000 free cleft surgeries since 1999, people often ask us how we make sure that the surgeries we perform are safe and of a high quality. In the video below, Smile Train Medical Advisory Board Member Dr. Eric Hubli explains our quality control program that he helped set up through our patient medical record database.
"Hello, I am Dr. Eric Hubli and I am the director of Cranial Facial and Cleft Care at Cook Children’s Medical Center in Fort Worth, TX. I’ve been involved with Smile Train for about 12 years and during that time I’ve come to enjoy my work as a quality director at Smile Train. As an MAB (Medical Advisory Board) member I work with Smile Train to set an international standard in cleft care as Smile Train’s mission is to empower local medical professionals to provide comprehensive, high quality cleft care to the millions of children in the world who otherwise would not receive this kind of treatment. It’s not enough to just fix kids with clefts, we also have to do it safely and give these kids the highest possible care. You may realize at this point it may be tough for us to figure out how well our surgeons are doing. Because of that I developed Smile Train Express, our quality arm that allows us to see the records and the results of every child treated by the Smile Train program. Through Smile Train Express we can review every case that is done around the world to make sure that the children we serve are getting top notch care. And, if the surgeons need a little extra help, we can offer that too. We check and review approximately 10% of the cases that come into Smile Train. This ongoing review allows us to assure that Smile Train is giving the highest quality care around the world. Today I’ve reviewed over 70,000 cases in 80 different countries. I am very pleased to report to you that the level of care that I see is outstanding and the members of Smile Train can be very proud of the results that we are gaining".
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