In this update we would like to highlight the fabulous work of our CFW franchisees in Kenya in reaching beyond the four walls of their clinics into their communities. Through the first three quarters of 2012, the CFW network in Kenya reached over 100,000 people through outreach events. We've uploaded a photo of CFW franchisee Janet Kamar in Nambale town, as an example of what this outreach looks like. Janet is passionate in offering diagnosis and treatment of diseases to her community. The photo shows her going out to the community to educate them on how to stay healthy, how to prevent diseases, and to show them products that help prevent diseases (e.g. water treatment products that help prevent water-borne diseases).
Just as our franchisees are reaching beyond their clinics, we also want to reach more people, and so are now active in social media. We thought our GlobalGiving community of supporters should be the first to know.
We'd like to hear from you about this. Do you have creative ideas for how we can effectively use socal media to promote our cause of improving access to essential medicines and basic healthcare, especially in conjunction with GlobalGiving?
Please send us your ideas and comments.
Two authors affiliated with Yale University have published a peer-reviewed paper about HealthStore's CFW network. The paper is available for free via the link below, and appears in the BMJ Open journal (an open-access online journal associated with the British Medical Journal group).
We are pleased that this independent study shows (among other things) that acutely ill people near a CFW outlet in Kenya (within 30 km) are significantly more likely to seek treatment than those not near a CFW outlet. Our mission is to improve access to essential drugs, basic healthcare, and prevention services. This study gives external evidence that we are achieving this mission.
All the more reason to continue supporting our CFW network in Kenya!
At the end of February 2012, we opened two new CFW clinics in Kenya: one in Mwea (Central Kenya), and another in Ugunja (Western Kenya). These new CFW clinics are designed to include several new components which we are evaluating for possible inclusion in future CFW clinics:
The grand openings of these two new CFW clinics were very successful. Local people came to tour the new CFW clinics, to meet the clinics' staff, and to see public-health-oriented dramas enacted outside the clinics. In this update to the GlobalGiving community, we've included some photos from the grand opening of the CFW clinic in Ugunja.
Special thanks to PARC Foundation for their generous support of the launch of the CFW clinic in Ugunja!
Maina Kio joined CFW in Kenya on 7th January 2012 as the Chief Development Officer with key responsibilities of managing the CFW operation in Kenya, business development for existing CFW clinics, and the roll out of new CFW clinics under a new business model.
Maina has over 15 years’ of progressive experience in Retail Management and Customer Service delivery with a proven track record of customer orientation and business acumen.
Prior to joining CFW in Kenya, Maina worked for Airtel, a leading Telecommunication firm in Africa, as the Head of Contact Experience in its Kenyan operation. He was responsible for Retail Management, Franchise Development and Customer Service. Previously he worked for Zain, Celtel, Kencell and Unilever in various senior management positions.
Maina holds BA degree from Kenyatta University, MBA from Moi University and General Management program from Wits Business School (SA).
We are very pleased to welcome Maina to our team in Kenya and wish him much success as he leads CFW to new heights in achieving its mission.
Three representatives of CFW were pleased to attend the "first global social franchising conference" in Mombasa, Kenya, November 9-11, 2011. At the conference, Sir Richard Feachem presented CFW with an award: "In commendation of excellence in quality assurance standards, systems and documentation."
We are so pleased to receive this award, which reflects our commitment to maintaining high quality standards throughout the CFW network. By controlling quality throughout each CFW clinic and throughout the supply chain feeding each CFW clinic, we are fulfilling the CFW brand promise. Patients are treated with dignity, healthcare is effective, and lives are saved.
Josephine Mburu, CFW's acting country manager in Kenya, comments, "It's because of the franchisees' hard work and cooperation that CFW has won this award. The award specifically recognizes the role of CFW field staff in ensuring standards are maintained, as well as the innovative, periodic peer-to-peer reviews that CFW franchisees use to encourage each other to maintain standards."
Congratulations to all CFW staff and franchisees for their excellent work which has led to this prestigious award!
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Vice President, The HealthStore Foundation®