Here are more positive comments about the good work DoveLewis does every day of the year, 24 hours a day:
Thank you for everything that you do. Nothing good happens at a pet emergency hospital in the middle of the night. You took care of us and everyone else there with great love and compassion. Pets are family and Dove Lewis knows that.*Christine Cvitanich
The staff was probably the nicest vet staff I've ever come in contact with.*Anonymous
I was very worried about my dog, but was put at ease the second I was greeted by a DoveLewis staff member. I felt very confident that we were in good hands. Thanks for providing such a wonderful service to all our furry friends.*Cheryl Popken
DoveLewis most definitely gets an A++. Thank you so much!! Putting our old boy Diggity to sleep was such a difficult sad decision our family had to make, but deciding to take him to DoveLewis was the best decision. Your agency is amazing, comfortable, compassionate and understanding! The pet journal, sweet card, paw prints and fur were just perfect as well!! *Love, Reynolds Family
Everyone knows how scary and stressful a sick pet can be, and I was a nervous wreck when we arrived at Dove Lewis. The staff was kind and patient, willing to answer any questions I had. Due to Olive's illness, we had to leave her overnight, and they were quick to calm my fears. I never had a doubt she was in great hands.*Nicole Riness
In March we wrapped up our recruiting for a new staff veterinarian position. When wehave an opening on our staff it is always interesting to talk with candidates--candidateswho come from various parts of the US and other countries aswell.
Not only are these some of the “best-of-the-best” in their field, but they alsoremind us what a great reputation DoveLewis has in our industry. I think a lotof people mistakenly think our doctors are Portland locals before working at Dove. Thatis almost 100 percent the opposite of reality--most of our doctors andtechnicians come from outside of our area to work at DoveLewis.
Candidates we interview remind us that our reach in terms of quality medicine and ahospital to strive to work for extends beyond our borders. Why is this relevant? Because I hope it givesyou peace-of-mind knowing that when you come to DoveLewis you are not just receivingcare from the best local emergency veterinarians, but some of the best in thefield period—veterinarians who came to Portland specifically to work at ourhospital and provide expert care to the animals that need us most. That’s experience you can trust.
In our 40th year, it is through your support that we continue to offer the best emergency and ICU veterinary medicine in the region 24 hours a day, every day. Our 100% donor-supported community programs are consistently lauded for their compassion, their effectiveness, and their celebration of the human-animal bond. For the sixth year, DoveLewis was named one of Oregon’s Top Ten Most Admired Nonprofits by the Portland Business Journal. This honor is one we share with all our community and veterinary partners, and especially donors like you.
In 2012, we saw a total of 12,284 animals at DoveLewis which included 7,493 dogs, 3,931 cats, 307 birds and 553other animals such as rabbits, squirrels, pet rats, ferrets, hamsters, guinea pigs, reptiles, mice, gerbils and chinchillas, pet chickens and an iguana.
Thanks so much for your wonderful ongoing support that makes such a difference to the animalsbeing seen and treated here. We hope you have a wonderful 2013. If you have not had the opportunity to take a tour, we would love to take you behind the scenes and host a tour for you at your convenience.
One vital part of DoveLewis’ community initiatives is something the general public really doesn’t see. We are an accredited teaching hospital by the American Association of Veterinary Clinicians. As such we are the most qualified in our area to offer continuing education (CE) to the veterinary community and we take great pride in doing just that.
We provide free “Third Thursday CE Rounds” every month, travel the state to provide veterinary CE opportunities to other communities, provide internships and externships to doctors and students, produce a great case-specific publication for veterinarians and technicians called VetWrap, and produce a veterinary teaching website called On the Floor @Dove. We are available every day for free “consult” calls from area veterinarians and technicians with questions about patients they have in their clinics.
We also conduct a large, free annual veterinary conference that is always well attended by doctors, technicians and practice managers. Additionally, we provide free workshops to the public such as Pet First Aid, Pet CPR, and Caring for Your Aging Pet, for example.
The bottom line is that we want to keep offering the best in emergency services along with our long-standing community programs. A lot goes on behind the scenes at DoveLewis just in order to quietly meet our desire to help the veterinary community in any way possible within our mission.
While you have some options for your pet’s emergency needs, Portland really doesn’t have many options for those special community programs and educational initiatives offered by DoveLewis. Portland has a great veterinary community and we consider ourselves partners with the Portland Veterinary Medical Association. Only your support will allow us to continue offering these special programs and educational services.
I am happy to report that DoveLewis was honored yesterday as the 6th Most Admired Non-Profit in Oregon by the Portland Business Journal. Out of the last seven years DoveLewis has been in the Top Ten six times (we are pretty sure a computer glitch occurred that other year). This is a huge accomplishment, especially considering the state of Oregon has over 21,000 non-profits. As with the other six times I was honored to accept the award on behalf of all of you and our Board of Directors.
As the weather gets nicer, people get out with their dogs and dogs can get hurt. Fortunately, DoveLewis is opened 24 hours a day, 365 days a year to take care of those unwelcome incidents.
Here are some comments from clients about DoveLewis' superior communication skills:
“In a heartbreaking crisis the staff at DoveLewis were compassionate, professional, efficient, and clearly committed to the best possible outcome. I was so impressed at every step. Even when the news wasn't good, it was delivered in a way that helped me feel good about my decisions. Regular hospitals have a lot to learn from DoveLewis. Thank you- thanks to everyone's efforts, I get to bring our boy home for at least a while.”
“The Dove Lewis Team did an exceptional job caring for our dog. The communication with all members of the staff was timely and thorough. They made this difficult time as easy as possible.”
“Any waiting feels too long! But I was updated and the doctor did appear in short order, and I was in and out in 45 minutes…”
“Quickly & calmly responded to a life threatening condition in my dog. Very comforting and supportive. Loved the constant information. My dog seemed very comfortable. I also appreciate all the follow up calls. Thank you for saving Gretel!”
Andrew & Whitney K.
“It was great to work with DoveLewis during such a stressful time with a sick dog. They communicated everything clearly and in a timely manner. Thank you.”
“The office staff did an amazing job responding timely & were extremely courteous. I truly appreciate all the information the doctor provided me & making me feel comfortable walking out the door to care for my dog. I definitely appreciate the staff caring for my dog as if it was their own. Thank You!! By the way, the follow up was extremely unique and much appreciated.”
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