In our 40th year, it is through your support that we continue to offer the best emergency and ICU veterinary medicine in the region 24 hours a day, every day. Our 100% donor-supported community programs are consistently lauded for their compassion, their effectiveness, and their celebration of the human-animal bond. For the sixth year, DoveLewis was named one of Oregon’s Top Ten Most Admired Nonprofits by the Portland Business Journal. This honor is one we share with all our community and veterinary partners, and especially donors like you.
In 2012, we saw a total of 12,284 animals at DoveLewis which included 7,493 dogs, 3,931 cats, 307 birds and 553other animals such as rabbits, squirrels, pet rats, ferrets, hamsters, guinea pigs, reptiles, mice, gerbils and chinchillas, pet chickens and an iguana.
Thanks so much for your wonderful ongoing support that makes such a difference to the animalsbeing seen and treated here. We hope you have a wonderful 2013. If you have not had the opportunity to take a tour, we would love to take you behind the scenes and host a tour for you at your convenience.
One vital part of DoveLewis’ community initiatives is something the general public really doesn’t see. We are an accredited teaching hospital by the American Association of Veterinary Clinicians. As such we are the most qualified in our area to offer continuing education (CE) to the veterinary community and we take great pride in doing just that.
We provide free “Third Thursday CE Rounds” every month, travel the state to provide veterinary CE opportunities to other communities, provide internships and externships to doctors and students, produce a great case-specific publication for veterinarians and technicians called VetWrap, and produce a veterinary teaching website called On the Floor @Dove. We are available every day for free “consult” calls from area veterinarians and technicians with questions about patients they have in their clinics.
We also conduct a large, free annual veterinary conference that is always well attended by doctors, technicians and practice managers. Additionally, we provide free workshops to the public such as Pet First Aid, Pet CPR, and Caring for Your Aging Pet, for example.
The bottom line is that we want to keep offering the best in emergency services along with our long-standing community programs. A lot goes on behind the scenes at DoveLewis just in order to quietly meet our desire to help the veterinary community in any way possible within our mission.
While you have some options for your pet’s emergency needs, Portland really doesn’t have many options for those special community programs and educational initiatives offered by DoveLewis. Portland has a great veterinary community and we consider ourselves partners with the Portland Veterinary Medical Association. Only your support will allow us to continue offering these special programs and educational services.
I am happy to report that DoveLewis was honored yesterday as the 6th Most Admired Non-Profit in Oregon by the Portland Business Journal. Out of the last seven years DoveLewis has been in the Top Ten six times (we are pretty sure a computer glitch occurred that other year). This is a huge accomplishment, especially considering the state of Oregon has over 21,000 non-profits. As with the other six times I was honored to accept the award on behalf of all of you and our Board of Directors.
As the weather gets nicer, people get out with their dogs and dogs can get hurt. Fortunately, DoveLewis is opened 24 hours a day, 365 days a year to take care of those unwelcome incidents.
Here are some comments from clients about DoveLewis' superior communication skills:
“In a heartbreaking crisis the staff at DoveLewis were compassionate, professional, efficient, and clearly committed to the best possible outcome. I was so impressed at every step. Even when the news wasn't good, it was delivered in a way that helped me feel good about my decisions. Regular hospitals have a lot to learn from DoveLewis. Thank you- thanks to everyone's efforts, I get to bring our boy home for at least a while.”
“The Dove Lewis Team did an exceptional job caring for our dog. The communication with all members of the staff was timely and thorough. They made this difficult time as easy as possible.”
“Any waiting feels too long! But I was updated and the doctor did appear in short order, and I was in and out in 45 minutes…”
“Quickly & calmly responded to a life threatening condition in my dog. Very comforting and supportive. Loved the constant information. My dog seemed very comfortable. I also appreciate all the follow up calls. Thank you for saving Gretel!”
Andrew & Whitney K.
“It was great to work with DoveLewis during such a stressful time with a sick dog. They communicated everything clearly and in a timely manner. Thank you.”
“The office staff did an amazing job responding timely & were extremely courteous. I truly appreciate all the information the doctor provided me & making me feel comfortable walking out the door to care for my dog. I definitely appreciate the staff caring for my dog as if it was their own. Thank You!! By the way, the follow up was extremely unique and much appreciated.”
Here are more positive comments about the good work DoveLewis does ever day of the year, 24 hours a day:
Thank you for being so loving and gentle with my Smokey. I really appreciated the fact that Dr. Lipman took the time to go through the results of the ultrasound and to let me know what the prognosis was-and in a very direct, but gentle manner.
DoveLewis Staff members contacted me in person on Monday when I came to visit and over the phone regarding my pet and my own situation. Thanks so much!
I was very impressed by the staff. Dr. Welker quickly was able to recognize our puppy's condition (HOD) even though it is very rare, and we read later often misdiagnosed. Our vet has only seen two cases in 29 years! The care our puppy got was excellent. The kindness of the staff to our family during his two nights there was very comforting.
When we brought Pritzi in we were scared we would loose her. DoveLewis worked quickly to assess her needs and were as concerned as if she were their personal pet. She was treated and is improving. We were kept up on her progress and treated so well. Thank you DoveLewis staff!
From the minute I walked through the doors until I left my experience was superb. Teddy Bear received excellent care with loving kindness for both him and myself. Communication was excellent w/ myself and his primary vet. Staff was kind and courteous and positive. The clinic was exceptionally clean. If only humans could receive this type of care. Thank you. Deanna
Here is some DoveLove from recent client survey comments!
“I brought in our hamster, Tudy (hence his attitude when we got him). He was very sick, possibly neurological or his little cold just got too bad and had gone too far. I was so very sad and felt no compassion from anyone I knew, until I came to Dove Lewis. I could finally cry at ease, without judgment but in fact with comfort and understanding from everyone at Dove Lewis. No matter how big or small, all pets are loved ones. Thank you Dove Lewis, for your compassion, understanding and sweet card you sent us. Love the Bullitt family”
“Everyone took very good care of my cat Penny. I felt that they all loved her as much as if she was their own. Once I came to visit and saw how well she was being cared for I felt much better about her being there. Thanks to everyone for doing such a great job and getting my cat home to me as quick as possible.”
“I brought our darling 11 yr old lab in for an abd. ultrasound to r/o a tumor. We were referred by our vet at Cedar Mill Vet Hospital. Your staff was friendly, cheerful, & professional.
This apt was a last minute one & we knew going in, we may have to wait awhile. We didn't wait long!
We feel fortunate to have you there 24/7 in times of need.”
“Dove Lewis has consistently provided amazing care for Bridgette Bardog in stressful situations. I am always amazed by the compassion of the staff and the ease of accessing services. Thanks so much!”
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