Open challenge: frequently asked questions & terms and conditions

Global Open LogoAnswers to questions you may have about the December 2014 Open Challenge

   

The Challenge

How do I “win” the Open Challenge?
What is the prize structure for the Open Challenge?
I don’t understand the Leaderboard. I didn’t think this was a competition with other projects. Don’t you think it can influence the final results?
What happens if I don’t succeed in getting 40 donors and $5,000?

Donations

During what time frame will donations count for the Challenge?
What’s the minimum dollar amount someone can donate?Can donors give by check?
Do you accept cash donations?
What if my donors don’t have a credit card, PayPal or checks?
What if donors don’t have access to the Internet?
Is there a transaction fee for donations?

Projects

Has GlobalGiving run similar open challenges in the past?
How can I edit my projects?
How often should I make changes to my project page?
What happens if I change my project page during the Challenge?
Can we use our project page to sell items for our project?

During the Challenge

How can I thank my donors or see who has donated to my project during the Challenge?
Can I add donors to my own personal mailing list?

Fundraising

Will you, GlobalGiving, find donors for my project?
Will GlobalGiving be promoting my project?
What’s the best way to alert people to the Challenge?
What should I say to people about the Challenge?

Unique Donors

If online donations are made from one email address are they considered unique? 
What about if two donors use the same credit card?
What if a husband and wife or local organization donate with separate email addresses, but the same credit card?
How can I track my unique donors versus total donors?
Will the Leaderboard show unique or total donors?
How do I know how much total money has been donated to my project?

Terms and Conditions

The Challenge

How do I “win” the Open Challenge?

You must mobilize supporters to raise $5,000 from at least 40 unique donors between December 1, 2014 - December 31, 2014 in order to secure a spot on GlobalGiving. 

Participants can also compete for supplementary cash bonuses for their projects from GlobalGiving.  See the prize structure below for more information.

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What is the prize structure for the December Open Challenge?

For the December Open Challenge, there are many cash bonus opportunities:

1) Bonus Grants! At the conclusion of the Challenge the top three (3) projects that raise the most funds will also receive supplementary cash bonuses from GlobalGiving of $3,000, $2,000, and $1,000 respectively. The one (1) project with the greatest number of unique donors will be awarded $2,000.

To be eligible for any of the bonus grants you must secure a spot on the GlobalGiving platform by raising $5,000 from 40 donors. 


2) Bonus Days! For 2 days, all ONLINE donations (of more than $25 and up to $1000 per donor) will be matched at 15% till the total matching grant of $5000 is used up. The project with the most unique donors at 11:59 pm on Bonus Day will receive an additional $500. The project with the most funds raised at 11:59 pm on Bonus Day will receive an additional $500.  There will be a separate leaderboard.

Bonus Day will begin at 9am ET and last until 11:59pm ET on the following days:

December 10, 2014

December 17, 2014

Only donations of $25 or more will be matched or count towards the unique donor bonus on Bonus Day. Smaller donations will count towards the Challenge goals on the main leaderboard but will not appear or be counted on the Bonus Day leaderboard.

The matching funds or bonus prizes will not count towards the $5,000 threshold.

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I don’t understand the Leaderboard. I didn’t think this was a competition with other projects. Don’t you think it can influence the final results?

Every project in the Challenge can be a winner! As long as you raise at least $5,000 from 40 donors, you will be invited to stay on GlobalGiving.org.

The Leaderboard is a good way for YOU to know how your project is doing in comparison to others. It also lets you know how close you are to any of the bonus grants.

But don’t let the Leaderboard make you nervous! Use it to your advantage. You can make it a point of urgency or challenge for your donors. Tell them your goal is to move up in the rankings by the end of the week and THEY can make it happen. Near the end of challenge, tell them how many donations you need to get or keep a bonus grant.  Donors act upon a sense of urgency; this can encourage them to help you along.

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What happens if I don’t succeed in getting 40 donors and $5,000?

In January 2015, the funds you raised during the challenge will be disbursed to your project, but you will not remain active on the GlobalGiving site beyond December 31, 2014. 

Note: In light of wire transfer fees, organizations based outside the US must raise at least $100 to receive funds from GlobalGiving.

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Donations

During what time frame will donations count for the Challenge?

Online donations will be accepted through 11:59 pm, United States Eastern Time (GMT - 5) December 31, 2014.  Checks or wire transfers must be received by GlobalGiving by December 26, 2014 to the GlobalGiving office at 1110 Vermont Ave NW, Suite 550, Washington, DC 20005. 

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What’s the minimum dollar amount someone can donate?

The minimum online donation is $10.

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Can donors give by check?

We accept checks, in US dollars, drawn on banks in the US.  All checks must be received by GlobalGiving by December 26, 2014. In addition, check donors must specify the name of the project on the check memo line in order for it to be properly attributed to your project. Checks received after December 26th will be applied to the indicated project, but will not count towards the threshold for qualification or the bonus grants. Checks should be made payable to the GlobalGiving Foundation and should clearly indicate the project to which the funds should be applied. 

In order to process international checks, our bank requires that they be written for more than $100. Only international checks of more than $100 will be accepted.

Mail checks to:  GlobalGiving Foundation, 1110 Vermont Ave NW, Suite 550, Washington, DC  20005, USA

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Do you accept cash donations?

Unfortunately, we are not able to accept cash donations.

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What if my donors don’t have a credit card, PayPal or checks?

GlobalGiving also accepts bank wire transfers, stock transfers, and private equity shares. For more information on those types of donations, click here.

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What if donors don’t have access to the Internet?

Donors without internet access can donate by check or wire transfer. You might also suggest a local internet café near their home.

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Is there a transaction fee for donations?

Yes, GlobalGiving charges a 15% fee, but works to keep the fees you pay as low as possible while providing you great services and resources.  The 15% fee helps cover the costs we incur to drive donors to GlobalGiving's platfom, provide you with fundraising training and tools, and maintain and improve our online technology in order to keep you connecting with new donors.

With our new add-on option, we also offer the donor the opportunity to make an additional donation to cover the fee so that you receive the intended amount.

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Projects

Has GlobalGiving run similar Open Challenges in the past

 Yes, we have. Learn about one of our previous Open Challenges, which was in September 2014.  

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How often should I make changes to my project page?

Your project page should always reflect the most current contact and project description information related to your project and organization. As long as the information is accurate, you do not have to make changes to your page.

Changes to your project page can be made by logging into your account. If you have any trouble changing your project, please contact our team at challengehelp@globalgiving.org   

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What happens if I change my project page during the Challenge?

If you need to make changes to your project page during the Challenge, you should login to your account, click on your project name, make your edits, and resubmit the project.  Your project will remain active and can receive donations, but the changes will reflect on the page only after you have submitted the project and it has been reapproved.  

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Can we use our project page to sell items for our project?

Currently the project pages are not built to accommodate information besides what is already featured. There is an opportunity to provide a link to an organization’s website, where you may have other opportunities, but at this time you cannot include outside marketing opportunities on GlobalGiving.

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During the Challenge

How can I thank my donors or see who has donated to my project during the Challenge?

You can easily view a report of all your project's donors when you login to your account and click on Donation Manager.  In the Donation Manager, you can click on any donor's email address to send an individual customized thank you email to that donor.  Keep in mind that if you'd like to send a message to all your donors at once, you can submit a Project Report.   

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Can I add donors to my own personal mailing list?

Please only thank your donors for their contribution. If you have your own personal mailing list, you may give them the opportunity to sign up in your thank you email. But being a donor through GlobalGiving does not automatically sign them up for your mailing list. Doing this would violate CAN-SPAM rules in the US, and does not create good ongoing relationships with your donors.

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Fundraising

Will GlobalGiving find donors for my project?

GlobalGiving is excited to have you join our network of projects. As your partner, we are using our marketing power and donor base to let people know about donation opportunities. If you complete the Challenge, you will also be eligible to be included in future campaigns on GlobalGiving and with corporate partners.

GlobalGiving will market the Challenge overall, but not individual projects. In all of our previous Challenges, most Project Leaders have said  they found the most success by reaching out to their personal networks. Current supporters were more likely to donate than completely new donors.

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Will GlobalGiving be promoting my project?

We have an large number of projects in the Open Challenge. With such a large amount of projects, GlobalGiving is not able to promote single projects individually. We will have the Open Challenge featured on our homepage, but not individual projects. We are happy to support social media outreach you initiate – through Twitter, Facebook and blogs. But in order to remain neutral, we will not initiate the promotion of individual projects.

When promoting your own project, we encourage you to send friends, family and networks directly to your project page and not the GlobalGiving homepage. Sending them exactly where they need to go will increase the chances of donation.

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What’s the best way to alert people to the Challenge?

If you already have a donor network, you can email them about the Challenge.  We have provided some worksheets to help you develop emails and other content in the Toolkit (Fundraising and Marketing Resources). Be sure to include a link directly to your project page so no one has to wonder where to go to donate.

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What should I say to people about the Challenge?

Whether you email your friends, family and personal network or talk to them in person, emphasize why the Challenge is important to you and your organization. These people know you personally and want to help YOU. If they understand why this Challenge is important to YOU, they are more likely to help.

But also emphasize the deadline for the Challenge. People are more likely to donate if they know that there is a timeline. Creating a sense of urgency encourages donations.

Remind donors that as little as $10 can make a difference. They might think they can’t make an impact, but GlobalGiving is about the power of collective giving. Every donation helps!

You can find more tips about fundraising and talking to donors in the Toolkit (Fundraising and Marketing Resources).

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Unique Donors

If online donations are made from one email address are they considered unique?  What about if two donors use the same credit card?

GlobalGiving moderates any activity not in the spirit of requesting separate individuals to support donations. GlobalGiving reserves the right to permanently disqualify organizations for any attempts of misconduct. Online donations are considered unique if they are made from separate emails and credit cards. We also monitor I.P. addresses, mailing addresses and various other parameters in our system to ensure that only unique, distinct donors are counted towards the Challenge thresholds.

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What if a husband and wife or local organization donate with separate email addresses, but the same credit card?

Donations made with separate email addresses, but the same credit card will only count as ONE donor.  However, both of the donations will count towards your donation goal of $5,000.  The same rule applies to unique checks.

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How can I track my unique donors versus total donors? Will the Leaderboard show unique or total donors?

The Leaderboard shows your unique number of donors. Your project page shows the total number of DONATIONS. Some donors may have given twice and the number on the page can be different. 

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How do I know how much total money has been donated to my project?

Your project page will have real time totals of how much total money has been donated to your project – both during the Challenge and after. Checks are reflected in your donation total within 5 business days of being received at the GlobalGiving office.

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terms and conditions

The Open Challenge is for approved project participants to generate donations for their projects between December 1, 2014 (12:01 US Eastern time/GMT -5) and December 31, 2014 (11:59 pm US Eastern time/GMT -5).

Earning a Place on GlobalGiving

Any approved project that is able to raise a minimum of US $5,000 and at least 40 unique donors will be invited to remain on the GlobalGiving website. These projects will be eligible to continue receiving donations from the general public, private and corporate foundations through www.globalgiving.org. Once the project is part of the GlobalGiving.org community, the rules and expectations of the GlobalGiving marketplace must be met (e.g. regular progress reporting to donors, etc.).

Conditions for Donations and Unique Donor Count

Online donations will be accepted through 11:59 pm US Eastern time (GMT - 5) on December 31, 2014. Checks received by GlobalGiving through December 26, 2014 will be included in the Challenge and will count towards the number of unique donors for each project. Checks received after December 26, 2014 will be applied to the indicated project, but will not count towards the threshold for qualification or the bounty.  Checks should be made payable to the GlobalGiving Foundation and should clearly indicate the project to which the funds should be applied. Checks should be mailed to 1110 Vermont Ave NW, Suite 550, Washington, DC 20005

Please note that we are not able to accept cash donations. Two checks issued from the same bank account will be counted as one unique donor. The same credit card may be used for multiple donations however this will count as one unique donor. Please be aware that we will be monitoring activity to assure fairness for all participants. Similarly, online donations are considered unique if they are made from separate email addresses.

In light of wire fees charged by the participants receiving banks, organizations based outside the US must raise at least $100 to receive funds from GlobalGiving. If you do not raise $100, GlobalGiving will hold the funds until the conclusion of the following Challenge (March). If you raise additional funds to cumulatively equal $100, we will send the funds following the March Challenge. If you do not participate in the next Challenge, GlobalGiving will reallocate funds from your project to the GlobalGiving Fund.

Please note that GlobalGiving maintains the right to make a final decision on all matters concerning the adjudication of unique donors and final results of the Open Challenge.

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