Donation Information and Thank You’s

You are always able to view your gross donation information in real time in the Donation Manager in the project entry system. Just click on “View Donations” to the right of the Rewards Level.

  • Project ID: project to which donation was made
  • Donor name: the name of the donor, unless they choose
     to remain anonymous)
  • Donor email: email address of the donor -- please note that you should not add donor email addresses to your organization’s own newsletter list as this is against GlobalGiving’s terms and conditions
  • Traffic source: what website directed the donor to your project page; examples include: Google, Facebook, a corporate site, etc.
  • Payment method: how the donor paid; examples include: credit card, check, Paypal, GlobalGiving gift card, etc.
  • Donation date: the date thedonation was made
  • Recurring: A 'Yes' or 'No' indicates whether the donation will recur every month; if “Yes”, you can see in parentheses whether or not this recurring donation is still active or canceled
  • Amount: the amount of money donated to the project in US dollars or British pounds; this column does not take into account GlobalGiving’s fee, which varies by donation depending on whether the donor chose to “add-on” or if the donation was made through a corporate promotion
  • Amount in USD: the donation amount converted into US dollars 
  • Thank You: indicates by Sent or Unsent whether a thank you note has been sent out to the donor yet; click on the link to send out a thank you or review a thank you note you’ve sent

In the donation manager, you will find the following information for each donation:

Use the filter at the top of the Donation Manager or export your donation information into Excel to analyze your donation information. Where are your donors coming from? Have certain donors given more than once? What months are most popular for your donations to your project? These are all questions you can answer by analyzing your Donation Manager!

Thank You Emails

GlobalGiving sends every donor an automatic thank you email and receipt after every donation but nothing beats a personal email from you and your organization. Donors want their donations to be acknowledged, appreciated, and used well. Let them know that you’re grateful for their contribution by sending a personal thank you email complete with your organization’s logo.

GlobalGiving makes it easy to thank your donors (even the anonymous ones!) using our Thank You email templates, accessible from the Donation Manager. Just click on “Unsent” under the “Thank You” column on the far right to access the Thank You email template.

Create your own thank you template by clicking “add” in the bottom right hand corner of the email editor. Remember to save any changes you make to the Thank You template.  Use the “preview” button to view the thank you email before it is sent.

To edit previously created Thank You templates, double-click on the desired template and you will be able to edit it. Don’t forget to save your changes!

Read tips for drafting an engaging thank you email here.

 

 

 

Example of a compelling Thank You Note: